10 Replies Latest reply: Jun 27, 2008 8:08 AM by fjsdofnsjgv
masonobrien Level 1 (0 points)
ok hers the problem. the bottom third or so of the screen does not respond to my touch anymore. this isnt good because that takes out the keyboard and the ipod feature(not in landscape). when you scroll through contacts you can scroll just fine untill you reach the bottm third of the screen then it completely stops. any suggestions on what to do?
  • Allan Sampson Level 10 (123,405 points)
    I'll give you the standard troubleshooting procedures which in order are; power the iPhone off and on, Reset, Restore, but more than likely you need to give AppleCare a call (800) 694-7466, or make an appointment at an Apple Store if there is one nearby to have your iPhone exchanged under warranty.
  • MX0268 Level 1 (0 points)
    My phone just started doing the same thing randomly last week. The second to last row of keys on the keyboard stopped working so texting is miserable. Also making phone calls because if you have to type the number in you can't press call. I powered it on/off several times and reset it several times with no luck. Going to take it in tomorrow.
  • cselph Level 1 (0 points)
    same problem, the bottom half suddenly stopped working yesterday. Just by coincidence I'm going to seattle this weekend so I think I'll just drop by the Apple store and see what they can do for me.
  • Mac Medic (be@MacOSG.com) Level 6 (17,290 points)
    The screen is most likely defective and Apple will more than likely just give you a new phone. I suggest securely erasing all sensitive data off your current iPhone before you take it in though.



    Dave M.
    MacOSG Founder/Ambassador  An Apple User Group 
    Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

  • Privdog Level 1 (0 points)
    mine just started doing the same thing.. dangit.. my settings button is located on the bottom row, my wifi is off and so is my bluetooth can't get into settings.. Arrgh... answer calls when already in a call is now impossible..
  • Mac Medic (be@MacOSG.com) Level 6 (17,290 points)
    Privdog,

    I'm curious, have you ever dropped your iPhone. I'm wondering if dropping the phone has something to do with a lot of these screen failing.



    Dave M.
    MacOSG Founder/Ambassador  An Apple User Group  iTunes:MacOSG Podcast
    Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

  • vuk333 Level 1 (0 points)
    I have exactly the same problem. I wonder will they exchange it in the apple store for a new one. I bought it last week?
  • Tamara Level 6 (13,730 points)
    You will need to make an appointment at the Genius Bar. They'll decide whether to exchange it or not.
  • John Fischetti1 Level 1 (40 points)
    My phone did this when it got a little bit wet -- nothing major, but a little bit.

    Apple replaced it.
  • fjsdofnsjgv Level 1 (10 points)
    I am also facing the same problem. The bottom part of the screen does not work, so i am unable to make and receive calls amongst other things. I have tried rebooting , hard rebooting and other suggestions normally available on the net...
    The problem occurred suddenly without any shock to the phone

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