Previous 1 10 11 12 13 14 Next 208 Replies Latest reply: Jul 9, 2008 12:52 PM by R36 9346 Go to original post
  • sfdays Level 1 Level 1 (0 points)
    Thanks for the post tricksee. I followed your lead by deleting and re-downloading the season finale of Eli Stone. Now it plays on my 5th Generation 60GB video iPod.

    I had purchased two episodes of Eli Stone, neither of which played on my iPod. I contacted support via the "report a problem" link on the iTunes Purchase History page and reported a problem for each episode with the exact same discription. I got two responses:

    1. "I have issued you 1 video credit. The iTunes Store Terms of Sale state that all sales are final, so please note that this is a one-time exception."

    2. "Your request for a refund was carefully considered; however, according to our Terms of Sale, all purchases made on the iTunes Store are ineligible for refund. This policy matches our refund policies and provides protection for copyrighted materials."

    If it walks like Microsoft and it quacks like Microsoft, how can it be Apple? Bill, are you in there somewhere?
  • Rocky Pope Level 1 Level 1 (115 points)
    Based on what have have said, you will have to open an issue with Apple Customer Support. I had to do the same (I have received mine two days ago), and I followed one of the "contact us" links from the iTunes Store. There are also other messages in this thread from others who have gone through the same process. Some of the messages specify the links they used to report the issue, I didn't save my link.

    In any case, once you get the issue reported, they will issue you a credit for any non-playing episodes. You will have to delete the originals (or remove the items from the library and move the files elsewhere) download the new content, and copy (or sync) them to your iPod.


    Good luck,

    Rocky
  • Rocky Pope Level 1 Level 1 (115 points)
    Hi,

    I'd like to let everyone on this thread know that I am marking this thread as "closed." Apple granted me credits for the affected videos. After deleting the affected episodes from the library (and moving the files to the trash), I repurchased them, and redownloaded them. After copying the files to the iPod, they played normally.


    Thanks to everyone here with this issue. Good luck resolving your issues. In any case, we all know what we must do to rectify the problem.


    Regards,

    Rocky
  • William Donelson Level 4 Level 4 (2,495 points)
    Well...

    I got two new season downloads today:

    . . My Name is Earl - Killerball
    . . CSI - Drop's Out

    They both work fine.

    Has anyone had older Earl's work properly now?
  • Irfan Refai Level 1 Level 1 (0 points)
    This worked for me too. I was issued a credit, I re-downloaded the TV show that had the problem and transferred it to my iPod, and it plays without any problems. Thanks for opening a discussion on this issue!
  • Rocky Pope Level 1 Level 1 (115 points)
    No problem. It only took 200 messages (the total after I post this one).


    Rocky
  • tshepp Level 1 Level 1 (0 points)
    Deleted bad episodes from my TV list and from my Purchased list, re-downloaded each, working fine! Thanks to Rocky Pope for bringing attention and results to this wide spread problem!!!
  • William Donelson Level 4 Level 4 (2,495 points)
    I got an email today saying that replacement episodes had been added to my auto-download list in iTunes.

    They seem to work just fine.
  • Rocky Pope Level 1 Level 1 (115 points)
    Thanks. I did what any of you would have done when faced with this issue.


    Regards,

    Rocky
  • thebernreuter Level 1 Level 1 (0 points)
    I'm glad this issue was resolved, but I've got a related one that has yet to be addressed. I've never had a problem playing iTunes Music Store videos in iTunes or on my 5G iPod - maybe I lucked out. But recently I lost the ability to play the shows and such on my TV via the a/v cables and dock and everything. Just audio; no video appears. It USED to work; I can say for certain it worked at least until this past November.

    Some seem to think it has something to do with the 1.3 software update; is there any way to revert to the old software? Maybe the next update will fix this? If it was incompatible with my iPod, the updater should have prevented the update, according to this website.

    Boo. Hiss.
  • tricksee Level 2 Level 2 (180 points)
    You might want to start a new thread, but I'm wondering: are the shows playing on the iPod before you connect it to the TV? Are the shows playing on your computer? If so, I would guess the issue is with the AV connection. I don't think the software would affect the ability to send out the signal through AV cables.
  • Rocky Pope Level 1 Level 1 (115 points)
    Hi,

    I am not having any issues using the A/V cables and dock. Maybe it's a hardware issue ( I hope for for your sake)? I would think that posting another thread will help, as this thread is pretty much played out.


    Good luck,

    Rocky
  • Professor Kelp Level 1 Level 1 (0 points)
    I hate to say this, but I am still purchasing movies that won't play on my 5G ipod video. Some that I buy play fine while others don't. I do play along with the re-download thing in case it ever works, but not so far. Apple has issued refunds on some of the ones that we can't get to play. They do play in iTunes though.

    I wish there was a way to identify which ones won't work. This latest one is I, Robot with Will Smith. Anybody else with 5G ipod had same problem with this particulary movie? Thanks.
  • R36 9346 Level 1 Level 1 (35 points)
    "The Bat Jar Conjecture" from The Big Bang Theory, Season 1. I purchased it THREE times since it appeared on the Store (2008-04-23, 2008-05-13, 2008-07-09), and the problem still has not been resolved.
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