Pre-Order won't download

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Level 1

9 points

Pre-Order won't download

I pre-ordered the new Lady Antebellum album about a week ago, it came out today but for some reason I cannot get it to download. It shows in my account as a Pending pre-order, but it is not coming down. I also cannot even find the album if I wanted to buy it now. Am I missing something here?

iMac G4, Mac OS X (10.4.11)

Posted on Apr 15, 2008 2:06 PM

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Answer 1

Apr 15, 2008 2:28 PM in response to jforget1

Hi jforget1,

Try click "Check for Purchases" on the Store tab. I can't see the new album too.

iTunes may have deleted the album or delayed its release. But the best way to know is to contact iTunes Customer Support, by using [this form|http://www.apple.com/support/itunes/store/browser>.

Hope this helps!

!http://signatures.mylivesignature.com/54486/122/A57996D55BE7ABB4A67DE686D381A27 4.png!

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Answer 2

jforget1 Author

Level 1

9 points

Apr 15, 2008 3:28 PM in response to Community User

I had checked the Check for Purchases before posting, but nothing. I will post my question to the link supplied.

Appreciate the info.

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Answer 3

Apr 15, 2008 7:09 PM in response to jforget1

I tried to pre-order the CD as well and it didn't work. Got no answers from Apple so I ended up canceling my purchase and ordered the MP3 version from Amazon for the same price and loaded it on to my laptop and am listening to it now. If you really want to get the CD now, then do what I did.

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Answer 4

Apr 19, 2008 11:44 AM in response to maxilinia

I'm glad other people are having a problem with this album.

The reason I won't go download it anywhere else or re-order it on iTunes is that the preorder came with the special features. What was it, the video, two other videos, and an extra track? I pre-ordered my album with these features in mind and I want these bonus tracks with it.

Anxiously awaiting an answer to this problem

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Answer 5

jforget1 Author

Level 1

9 points

Apr 19, 2008 12:31 PM in response to jforget1

I actually ended up getting an email the next day and it then loaded fine.

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Answer 6

jforget1 Author

Level 1

9 points

Apr 19, 2008 12:32 PM in response to jforget1

Took an extra day to become active.

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Answer 7

Apr 22, 2008 10:53 AM in response to jforget1

I have this same problem all the time. Every other preorder is like this. And of course the "Report a Problem" button is for purchased items only -- not pending preorders. I had to submit a problem report under a previous purchase and then say in the note that it's really for a different order. Of course the customer support people will get confused as usual (about this, about what the problem is, etc.), and I'll go back and forth several times before they finally can help me. iTunes really needs a fix for this.

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