Help: How to cancel iPhone order

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Level 1

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Help: How to cancel iPhone order

Hello guys!

I have one order of 2 iphones attendig to be shipped. If I cancel the order, do the apple give my money back on my credit card?

Thank you very much!

Posted on Apr 16, 2008 7:14 AM

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Answer 1

varjak paw

Level 10

170,200 points

Apr 16, 2008 7:17 AM in response to AKum8

Call the Apple Store and ask. That's the only way you're going to know for sure. Most likely if the order hasn't been sent for processing and shipment preparation you can still make alterations, but only Apple can tell you that with certainty. If they've already charged your credit card, then the order has most likely already been sent to shipping in which case it's probably too late to make alterations and you'll have to return the unit if you don't want it and pay the restocking fee.

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Answer 2

AKum8 Author

Level 1

0 points

Apr 16, 2008 7:24 AM in response to varjak paw

This is what I found on support page:

"
Items in your order will be divided into items that are eligible for cancellation online and items you cannot cancel. For each item that you can cancel online, you will need to select the item and a reason for cancellation. Once you’ve submitted your cancellation, we’ll send an email with your cancellation details.You can also view your cancellation on the order details page of the order containing your cancelled item(s) – the status of the items will read “Cancelled”. You will not be billed for these items."

It's not clear if they give me my money back or they save this money for a future order!
In this moment I'm abroad and I can't call!

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Answer 3

Tamara

Level 6

13,738 points

Apr 16, 2008 7:26 AM in response to AKum8

If you don't see the option to cancel, the item has already shipped or it's being prepped for shipping. If you can still cancel, they will reverse the charge on your credit card.

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Answer 4

AKum8 Author

Level 1

0 points

Apr 16, 2008 7:27 AM in response to Tamara

I see it

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Answer 5

Nathan C

Level 5

6,260 points

Apr 16, 2008 11:45 AM in response to AKum8

AKum8,

My personal understanding is they don't actually charge you until shortly before it ships. They may place a preauthorization for the funds with the credit card company. If you haven't been charged yet, and only have a pre-authorization, that hold will be released.

If they have charged you, and you cancel the order, the funds will get refunded. In some situations such as you already received it, and return it opened, there may be a restocking fee.

Hope this helps,

Nathan C.

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