frozen iPhone, won't reset or turn off

Question

frozen iPhone, won't reset or turn off

At 7:49 this evening, while navigating through screens in my address book, my iPhone totally froze. Three hours later, it's still on the same screen. I've tried holding down the power and home buttons together and nothing happens. I've plugged the iPhone into the wall charger and nothing happened. It's currently connected into the computer and when I did that, iTunes did recognize I had plugged it in, but it's been spinning on the "syncing iPhone" screen for 15 mins or so. It's been frozen for 3 hours, please help!

TIA...

--abby

iPhone

Posted on Apr 17, 2008 7:49 PM

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Answer 1

Apr 17, 2008 8:25 PM in response to Abigail Gelfand1

Have you tried holding the power button only to see if you can get your iPhone to power off instead of a Reset?

If you can get your iPhone to power off, you can get your iPhone into Recovery mode in order to do a Restore.

http://docs.info.apple.com/article.html?artnum=305797

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Answer 2

Apr 17, 2008 8:28 PM in response to Allan Sampson

Thanks, Allan. That doesn't work, either 😟

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Answer 3

Apr 17, 2008 8:36 PM in response to Abigail Gelfand1

Time to give AppleCare a call - (800) 694-7466.

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Answer 4

Apr 17, 2008 9:04 PM in response to Allan Sampson

Thanks again. I just got off the phone with them and it looks like they might have to replace my phone.

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Answer 5

Sarah_A

Level 1

0 points

Apr 17, 2008 11:05 PM in response to Abigail Gelfand1

I'm having a somewhat similar problem... I'm on a trip and forgot my charger, so I borrowed my friends iPod wall charger that had a firewire cord. I assumed that would be fine, but apparently I was wrong--the screen went black and then started flashing and colors ran up and down the screen. I quickly unplugged it, but after a second it turned back on. Then I unplugged the firewire from the wall charger and, assuming that the problem had something to do with the voltage from the wall (I don't know what I was thinking) plugged the firewire into my computer to continue charging. The screen showed that it was charging, so I went to sleep. When I woke up, the phone would not turn on, even if it was plugged in...

please help!!!

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Answer 6

Apr 18, 2008 5:46 AM in response to Abigail Gelfand1

This only happened once on mine and I found that if you call your mobile from another phone it re activated it and it was ok after that...maybe a short term solution but worth a try.

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Answer 7

krisbau

Level 1

0 points

May 6, 2008 4:59 AM in response to Followthereaper666

my phone would not wake up from sleep earlier. after 3 hours, i was able to plug into a charger and it turned on but it was frozen on the menu with the "wait" icon frozen in the middle also. it's been like this for 2 hours. i tried calling it from another mobile and from what i could hear, it was ringing but the iphone wasn't actually ringing.

argh. anyone solve this thing?

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