"iPhone disconnected" error at sync!

When I try & sycn I get the error message "iTunes could not sync contacts with the iPhone "iPhone" because the iPhone disconnected." I don't get it? It shows up as a device in iTunes and I can go through the tabs... but it wont sync anything. It charges on the dock, that's it.

Help!!

Kim

G5, Mac OS X (10.5.2)

Posted on Apr 20, 2008 2:41 PM

Reply
8 replies

Apr 21, 2008 2:22 PM in response to Allan Sampson

I tried that but no luck!. first I get a message that says " some of your photos, including "playing2.jpg", were not copied to the iPhone "iPhone" because it cannot be displayed on your iPhone." I cant find playing2.jpg when I search for it.

I click OK & then get the "iPhone has disconnected" message.

I tried taking it out of the cradle & connecting straight to computers USB & no change. Any other ideas? Any other ideas?

Apr 21, 2008 6:45 PM in response to Kim Carvajal

That file is somewhere on your computer or iTunes would not have had a problem with it. Turn off automatic syncing in iTunes (Preferences/Syncing), put the iPhone in the dock. When it is recognized click on it in the list, then the photos tab. uncheck sync photos, then try to sync. If it works then it is definitely a bad p[hoto file. Note the directory name in the photo tab; the problem is in that directory or a subdirectory.

Apr 22, 2008 4:16 PM in response to Kim Carvajal

I had a what sounds like a similar problem with a refurbished iPhone I bought thru AT&T. I called Apple Support and a very nice woman helped solve the problem immediately. If I remember the steps correctly, she had me open iSync and then click on Reset Sync HIstory. There were some options that I don't remember, but basically you clear the history. Then I plugged in the iPhone again and it no longer gave me the 'disconnected' message. Instead, it said there were a number of conflicts between the iPhone and Addressbook, and I needed to choose which data to use. I chose Addressbook and it immediately synced with the iPhone. No problems ever since. I hope this solves your problem.

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"iPhone disconnected" error at sync!

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