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problems after installation

Hi

My friend recently got Tiger and I helped her install this. Installation went fine, however she has been experiencing a couple of problems since the install.

1 - her printer no longer works
2 - usb devices no longer work

PS - this is on a Powerbook

Any ideas?

Thanks

Posted on Aug 27, 2005 1:42 PM

Reply
6 replies

Aug 27, 2005 2:00 PM in response to Jonathan Hewer

I assume that because you listed two problems independently, that the printer is not a USB printer? If that's the case, then open the Print & Fax preference pane, select the current printer and delete it. Then re-add the printer. Be sure to install the most recent printer driver for the printer. If there be more than one driver for the printer in Printer Setup and one of them is a Gimp or CUPS driver, try that one.

If the printer is a USB printer, then you need to tell us whether only the printer doesn't work or if all USB devices no longer work.

Sep 4, 2005 3:19 AM in response to Kappy

ok, turns out that the printer is usb. when she plugs it in it detects that the printer is there, however, when she tries to print something she gets an error along the lines on 'connection between printer and computer not repsonding'

the printer works fine on other computers

she didn't mention anything else about other usb devices so i assuming thats not a problem - just the usb printer

Sep 4, 2005 3:56 AM in response to Jonathan Hewer

Hi Jonathan,

first, make sure that you have updated the system with all available patches. Then you should update the printer driver (mostly available at the manufactures homepage).

Finally (if it does not work yet), reset the printer system (Printer Setup Utility -> Reset Printing System) and add the printer anew from scratch.

If it still does not work, please tell us some details about the printer model in question and the driver version you use. If you can, please check wether other USB devices (flash sticks, card readers, bluetooth dongles etc. pp.) do work or not. And yes, maybe try any device including the printer on all USB ports of your PB.

Regards
Jim

problems after installation

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