Advent 9617 laptop error 2131 when burning audio CD in itunes
I purchased my advent 9617 notebook 2 weeks ago and am unable to burn audio discs as I keep getting an error code, "the attempt to burn a disc failed. An unknown error occurred 2131". I've been reading about this problem with dell notebooks and have tried to install their patch but its not compatable with my drive. I called my support number and was taken through a few steps to rectify it to no avail. When I told him everything else worked fine burning he said they would not support me as it is a software problem with itunes.
Has anyone else had the same probs with an Advent machine? Also can anyone help with a patch please.
Heres a diagnotic test I ran
Microsoft Windows Vista Home Edition (Build 6000)
DIXONSXP DIXONSXP
iTunes 7.6.2.9
QuickTime 7.4.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 78418DA3ED1DBC51
Current user is not an administrator.
The current local date and time is 2008-04-21 18:10:39.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** CD/DVD Drive Tests **
UpperFilters: GEARAspiWDM (2.0.7.3),
E: TSSTcorp CDDVDW TS-L632H, Rev TMC0
Audio CD in drive.
Found 10 songs on CD, playing time 37:49 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:15:53
Track 3, start time 08:02:65
Track 4, start time 12:14:17
Track 5, start time 15:43:51
Track 6, start time 19:01:57
Track 7, start time 22:58:15
Track 8, start time 26:38:49
Track 9, start time 29:36:74
Track 10, start time 32:46:22
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
** iPod/iPhone Connectivity Tests **
iPodService 7.6.2.9 is currently running.
iTunesHelper 7.6.2.9 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
DOUG'S IPOD (D:\), iPod shuffle (2nd & 3rd Generation) running firmware version 1.0.4
Serial Number: 4H704HNJXR1
Bus Speed: 61440
Im using the same drive everyone else is having trouble with.
TSSTcorp CDDVDW TS-L632H.
cheers.
Has anyone else had the same probs with an Advent machine? Also can anyone help with a patch please.
Heres a diagnotic test I ran
Microsoft Windows Vista Home Edition (Build 6000)
DIXONSXP DIXONSXP
iTunes 7.6.2.9
QuickTime 7.4.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 78418DA3ED1DBC51
Current user is not an administrator.
The current local date and time is 2008-04-21 18:10:39.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** CD/DVD Drive Tests **
UpperFilters: GEARAspiWDM (2.0.7.3),
E: TSSTcorp CDDVDW TS-L632H, Rev TMC0
Audio CD in drive.
Found 10 songs on CD, playing time 37:49 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:15:53
Track 3, start time 08:02:65
Track 4, start time 12:14:17
Track 5, start time 15:43:51
Track 6, start time 19:01:57
Track 7, start time 22:58:15
Track 8, start time 26:38:49
Track 9, start time 29:36:74
Track 10, start time 32:46:22
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
** iPod/iPhone Connectivity Tests **
iPodService 7.6.2.9 is currently running.
iTunesHelper 7.6.2.9 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
DOUG'S IPOD (D:\), iPod shuffle (2nd & 3rd Generation) running firmware version 1.0.4
Serial Number: 4H704HNJXR1
Bus Speed: 61440
Im using the same drive everyone else is having trouble with.
TSSTcorp CDDVDW TS-L632H.
cheers.
Advent 9617, Windows Vista, 2gb ram, Intel Pentium Dual core 1.6GHz, 17" TFT Screen.
