LOL! Ya know...I've had a couple of these Ipods (my kids) and have fairly good diagnose & repair abilities. It seems Apple support representatives know very little and are of no help! Who knows, maybe Apple has set this up as a "business model" to further screw everyone. I have never experienced such lack of support or empathy towards ones' customer's. It's like entering the twilight zone..?
Please call Apple at 1-800-275-2273. They were very nice to me on the phone and ask them to look into this. The more reports they receive, the better chance we have that Apple will stand behind the Ipod and rectify their mistake.