5 Replies Latest reply: May 27, 2008 4:44 PM by ossieo
JeffB969 Level 1 Level 1 (0 points)
The Apple Software Update recently popped up on my Windows Machine and told me there was a new version of Apple Software Update for Windows. When I clicked on "Install", it downloaded the new version and tried to install it. However, it just sat there for a few minutes, saying "Installing..." without making any progress... Then a new dialog popped up saying "The feature you are trying to use is on a network resource that is unavailable... Click OK to try again or enter an alternate path to a folder containing the installation package 'AppleSofwareUpdate.msi' in the box below.."

The default path for me to choose is "C:\Program Files\Apple Software Update\Packages\", but there is no such file there... If I choose "Download Only..." from the Tools menu in Apple Software Update, then a file named AppleSoftwareUpdate.msi is downloaded to C:\Documents and Setting\UserName\Local Settings\Application Data\Apple\Apple Software Update. However, if I choose that path then I get the error "The file C:\Documents and Setting\UserName\Local Settings\Application Data\Apple\Apple Software Update\AppleSoftwareUpdate.msi is not a valid installation package for the product Apple Software Updaate. Try to find the installation package 'AppleSoftwareUpdate.msi' in a folder from which you can install Apple Software Update".

If I run the downloaded AppleSoftwareUpdate.msi, it appears to begin installation smoothly, but then I get the same error dialog. When I cancel out of it I get another dialog that says "The older version of Apple Software Update cannot be removed. Contact your technical support group."

I have tried going to Add/Remove Software and then choose "Change" for the Apple Software Update. I get the same error dialog. If I click on the "Click here for support information", then the Repair button, I get the same error dialog.

Ugh! This is frustrating - I figure that if I remove the old version, the new version should probably install OK. But for some reason I cannot remove the old version - perhaps I should just delete the directly? But I wonder if I need to remove registry entries or anything else...

Any help is appreciated.


I then tried to uninstall the current version by going to Add/Remove Software

Windows Machine, Windows XP