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ASU not working - can't uninstall old version?

19545 Views 5 Replies Latest reply: May 27, 2008 4:44 PM by ossieo RSS
JeffB969 Calculating status...
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Apr 25, 2008 8:48 AM
The Apple Software Update recently popped up on my Windows Machine and told me there was a new version of Apple Software Update for Windows. When I clicked on "Install", it downloaded the new version and tried to install it. However, it just sat there for a few minutes, saying "Installing..." without making any progress... Then a new dialog popped up saying "The feature you are trying to use is on a network resource that is unavailable... Click OK to try again or enter an alternate path to a folder containing the installation package 'AppleSofwareUpdate.msi' in the box below.."

The default path for me to choose is "C:\Program Files\Apple Software Update\Packages\", but there is no such file there... If I choose "Download Only..." from the Tools menu in Apple Software Update, then a file named AppleSoftwareUpdate.msi is downloaded to C:\Documents and Setting\UserName\Local Settings\Application Data\Apple\Apple Software Update. However, if I choose that path then I get the error "The file C:\Documents and Setting\UserName\Local Settings\Application Data\Apple\Apple Software Update\AppleSoftwareUpdate.msi is not a valid installation package for the product Apple Software Updaate. Try to find the installation package 'AppleSoftwareUpdate.msi' in a folder from which you can install Apple Software Update".

If I run the downloaded AppleSoftwareUpdate.msi, it appears to begin installation smoothly, but then I get the same error dialog. When I cancel out of it I get another dialog that says "The older version of Apple Software Update cannot be removed. Contact your technical support group."

I have tried going to Add/Remove Software and then choose "Change" for the Apple Software Update. I get the same error dialog. If I click on the "Click here for support information", then the Repair button, I get the same error dialog.

Ugh! This is frustrating - I figure that if I remove the old version, the new version should probably install OK. But for some reason I cannot remove the old version - perhaps I should just delete the directly? But I wonder if I need to remove registry entries or anything else...

Any help is appreciated.


I then tried to uninstall the current version by going to Add/Remove Software
Windows Machine, Windows XP
  • Michael Kratz Calculating status...
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    Apr 26, 2008 1:18 AM (in response to JeffB969)
    Go here:

    http://support.microsoft.com/kb/290301/

    Download the "Windows Installer Cleanup Utility"

    Install it, run it, then find "Apple Software Update" in the list. Remove it.

    Close the program, then run the installer again, and it'll work.

    I had the same issue.
    MacBook Pro, Mac OS X (10.5.2), 2GHz, 2GB, 7200RPM
  • DocSmitty Calculating status...
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    May 12, 2008 10:52 AM (in response to JeffB969)
    This fixed the same problem for me, thanks. JeffB969, you can manually run the update file that you already downloaded and it will correctly update after having run this fix.
  • tytygelu Calculating status...
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    May 13, 2008 2:21 AM (in response to Michael Kratz)
    Windows Vista, http://xlovecams.info/
  • ossieo Calculating status...
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    May 27, 2008 4:44 PM (in response to tytygelu)
    hello

    i seem to have exactly the same problem - and as a result i can no longer download itunes and player

    the whole installation is fine until end when it says

    the older version of apple software update cannot be removed . contact your technical support team

    i then try and uninstall via remove programs and no luck

    i now cant use my itunes at all

    hope someone can help please - thank you
    dell, Windows XP

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