5 Replies Latest reply: May 27, 2008 4:44 PM by ossieo
JeffB969 Level 1 Level 1
The Apple Software Update recently popped up on my Windows Machine and told me there was a new version of Apple Software Update for Windows. When I clicked on "Install", it downloaded the new version and tried to install it. However, it just sat there for a few minutes, saying "Installing..." without making any progress... Then a new dialog popped up saying "The feature you are trying to use is on a network resource that is unavailable... Click OK to try again or enter an alternate path to a folder containing the installation package 'AppleSofwareUpdate.msi' in the box below.."

The default path for me to choose is "C:\Program Files\Apple Software Update\Packages\", but there is no such file there... If I choose "Download Only..." from the Tools menu in Apple Software Update, then a file named AppleSoftwareUpdate.msi is downloaded to C:\Documents and Setting\UserName\Local Settings\Application Data\Apple\Apple Software Update. However, if I choose that path then I get the error "The file C:\Documents and Setting\UserName\Local Settings\Application Data\Apple\Apple Software Update\AppleSoftwareUpdate.msi is not a valid installation package for the product Apple Software Updaate. Try to find the installation package 'AppleSoftwareUpdate.msi' in a folder from which you can install Apple Software Update".

If I run the downloaded AppleSoftwareUpdate.msi, it appears to begin installation smoothly, but then I get the same error dialog. When I cancel out of it I get another dialog that says "The older version of Apple Software Update cannot be removed. Contact your technical support group."

I have tried going to Add/Remove Software and then choose "Change" for the Apple Software Update. I get the same error dialog. If I click on the "Click here for support information", then the Repair button, I get the same error dialog.

Ugh! This is frustrating - I figure that if I remove the old version, the new version should probably install OK. But for some reason I cannot remove the old version - perhaps I should just delete the directly? But I wonder if I need to remove registry entries or anything else...

Any help is appreciated.


I then tried to uninstall the current version by going to Add/Remove Software

Windows Machine, Windows XP
Solved by Michael Kratz on Apr 26, 2008 1:18 AM Solved
Go here:

http://support.microsoft.com/kb/290301/

Download the "Windows Installer Cleanup Utility"

Install it, run it, then find "Apple Software Update" in the list. Remove it.

Close the program, then run the installer again, and it'll work.

I had the same issue.
  • Michael Kratz Level 1 Level 1
    Go here:

    http://support.microsoft.com/kb/290301/

    Download the "Windows Installer Cleanup Utility"

    Install it, run it, then find "Apple Software Update" in the list. Remove it.

    Close the program, then run the installer again, and it'll work.

    I had the same issue.
  • JeffB969 Level 1 Level 1
    Thanks - that seems to have worked. It removed Apple Software Update from my list of Programs in the Start Menu, and removed it from the Add/Remove Programs in Control Panel. However, the application is still there in C:\Program Files. If I run it, it seems to run fine and says that there are no updates. However, the whole reason I got into this mess was that it had told me that there was an update available for Apple Software Update. Now it tells me there are no new updates. I am still running ASU 2.0.2.92, and I thought that 2.1 was available, so I'm not sure why it's saying there are no new updates available. I guess I'll wait and see what happens next time a new update becomes available.

    Thanks again.
  • DocSmitty Level 1 Level 1
    This fixed the same problem for me, thanks. JeffB969, you can manually run the update file that you already downloaded and it will correctly update after having run this fix.
  • tytygelu Level 1 Level 1
  • ossieo Level 1 Level 1
    hello

    i seem to have exactly the same problem - and as a result i can no longer download itunes and player

    the whole installation is fine until end when it says

    the older version of apple software update cannot be removed . contact your technical support team

    i then try and uninstall via remove programs and no luck

    i now cant use my itunes at all

    hope someone can help please - thank you