How do you completely remove adobe files

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Level 1

4 points

How do you completely remove adobe files

I installed a copy of adobe acrobat 8 for mac on my machine. It didn't install right and I get a ton of errors. I have tried to unstall it and re-install it. But it remembers the first installation and never prompts me to re-enter the serial number. I have since bought a new copy of Acrobat professional. How do i get rid of all of the remnants of that first bad install so I can start a fresh installation of my new software

Mac Book Pro, Mac OS X (10.5.2), Brand New Machine

Posted on Apr 25, 2008 6:35 PM

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Answer 1

J.C

Level 4

1,601 points

Apr 25, 2008 6:43 PM in response to AndrewD001

Hi AndrewD001

After running the Adobe uninstaller there may still be files located in the following places. Make sure that you also deactivate the adobe product before performing the uninstall.

/Users/<<username>>/Library/Application Support >> The Adobe folder can be deleted
/Users/<<username>>/Library/Preferences >> Anything with com.adobe can be deleted
/Library/Application Support >> folder named Adobe can be deleted - requires Admin Password
/Library/Preferences >> Anything with com.adobe can be deleted - requires Admin Password
/Applications >> Application files are stored here - may require Admin Password
/Applications/Utilities >> The Adobe Updater is stored here - may require Admin Password

Once all remanents have been removed you shouldn't have any trouble with reinstallation.

Hope this helps
J.C

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