1 Reply Latest reply: Apr 28, 2008 5:52 PM by Allan Sampson
marinlocal Level 1 Level 1
I plugged my iPhone in to my USB cable to charge earlier today. Prior to that, all Contacts were there. I just checked my phone, now all the contacts are gone. Itunes was not even running so no synching was taking place. I've since launched ITunes to try to force a new synch from Outlook, however the contacts would not synch. Is this a common issue for contacts to just disappear like this?

I've seen other posts where outlook and iphone data were gone. Fortunately in my case this is isolated ot the iphone contacts. If the synch wipes out all my outlook contacts, then I'll really be irritated. As long as I can re-synch from outlook I'm OK.

iphone, Windows XP, IBM X41
  • Allan Sampson Level 10 Level 10
    When syncing any device with an application on your computer, you should maintain a backup of the application's data on your computer to be on the safe side.

    As a first step, create a backup of your Outlook contacts and calendar events. Outlook should include a simple backup or export option for this data.

    With your iPhone connected and without syncing, under the Info tab for your iPhone sync preferences - at the bottom below Advanced, select Contacts under "Replace information on this iPhone:".

    Select Apply at the bottom right, and if your iPhone is not synced, select Sync.

    I don't know how common this problem is, but I've never experienced the same since 6/29 of last year.