In Restore mode - how long does it take? It keeps looping? HELP!!!!

Question

Level 1

2 points

In Restore mode - how long does it take? It keeps looping? HELP!!!!

Hi - I have had NO problems with my iPhone until I have recently tried to upgrade the software through iTunes.

During the update, the phone was unplugged from the USB cord. Now when I connect it to the Restore, it gets 'stuck' on the Restoring iPhone Software part. I have an apple logo on my phone and that circle keeps turning and turning. It turned for about an hour and a half when I unplugged it because I thought it was stuck. I tried the reboot (holding the home button and the sleep/wake button) and now I get the 'sync to iTunes' pic whenever I turn on my iPhone. I am trying a Restore again, and the same thing is happening.

Am I just impatient or should the restore take over 1.5 hours? I am not getting any error messages but the progress bar on the Restoring iPhone software... is full but the little wheel on the phone just keeps turning.

I am SO upset as I need my phone for work and now I just keep getting the sync to iTunes pic and NO PHONE!!! HELP PLEASE!!! Do I just wait it out or is something wrong? (FYI - I am on a PC)

Message was edited by: karenadams

Dell Latitude D630, Windows XP

Posted on Apr 30, 2008 9:34 PM

Reply

Answer 1

Apr 30, 2008 10:56 PM in response to karenadams

This link may be helpful - getting your iPhone into Recovery mode.

http://support.apple.com/kb/HT1808?viewlocale=en_US

Reply

Answer 2

karenadams Author

Level 1

2 points

Apr 30, 2008 11:11 PM in response to Allan Sampson

OK - I can get it to the point of clicking Restore in iTunes, then on the Restoring iPhone software... the progress bar fills up, but the phone stays on the apple logo and the little wheel keeps churning.

What do you do at this point when you can't restore (after about 1.5 hours, I have force quit iTunes twice)?????

On the Restoring iPhone software - this is where it gets stuck.
Any ideas?

Reply

Answer 3

richdan

Level 1

0 points

May 4, 2008 12:31 PM in response to karenadams

hi there i have the exact same problem.

did you ever manage to sort out your problem and if you did can you please tell me how you managed to do so.

many thanks

Reply

Answer 4

May 4, 2008 2:20 PM in response to karenadams

Does your computer have USB 2 ports, or USB 1.1? USB 2 is 35 times faster than USB 1.1; a restore takes about 10 minutes with USB 2, so I would not be surprised if it takes 6 hours on USB 1.1. It also may not finish at all. Next check that the phone is fully charged, that it connects directly to a USB port on the back of the computer and not to a hub, and that there are no other power-using devices connected (Printer, keyboard and mouse are not power-using).

Reply