9756 Views 4 Replies Latest reply: May 4, 2008 2:20 PM by Lawrence Finch
OK - I can get it to the point of clicking Restore in iTunes, then on the Restoring iPhone software... the progress bar fills up, but the phone stays on the apple logo and the little wheel keeps churning.
What do you do at this point when you can't restore (after about 1.5 hours, I have force quit iTunes twice)?????
On the Restoring iPhone software - this is where it gets stuck.
Does your computer have USB 2 ports, or USB 1.1? USB 2 is 35 times faster than USB 1.1; a restore takes about 10 minutes with USB 2, so I would not be surprised if it takes 6 hours on USB 1.1. It also may not finish at all. Next check that the phone is fully charged, that it connects directly to a USB port on the back of the computer and not to a hub, and that there are no other power-using devices connected (Printer, keyboard and mouse are not power-using).