3949 Views 9 Replies Latest reply: Jun 11, 2008 7:41 PM by Carrieee
First try installing an InstallShield engine *version 11*, as per the following document:
Update to the Latest InstallShield Installation Engines
Does the install go through with the newer engine in place?
If not post back. There's another thing we can try to get past one of these.
Ok, I've found one which worked :
Installation of iTunesSetup.exe v220.127.116.11 has succeeded with it.
I got a "ITDetector.ocx failed to unregister" problem during install but it didn't prevent the whole install to finish correctly. wooohoooo !
There must have been an iTfW version 4.\[something] jammed on the machine ... I believe some of them used the InstallShield version 8 engine. All of the versions 5.x or 6.x used a version 11.
Fingers crossed, you shouldn't get this particular error again. Versions of iTunes for Windows from 18.104.22.168 or higher aren't InstallShield based ... however they need to use the InstallShield engines in order to uninstall any iTunes versions 6.x or lower already on the machine (prior to installing the new version 7.x). Now that all the older versions are safely uninstalled, the InstallShield engines shouldn't be called on any more during an update/install.
I basically had the same problem, but when i downloaded the InstallScript, and then iTunes, iTunes would not install because my installscript was "too old" even though I installed version 8. So, should i uninstall my current iTunes (i have version 22.214.171.124)? I have been going in circles trying to correct this problem.
So, should i uninstall my current iTunes (i have version 126.96.36.199)? I have been going in circles trying to correct this problem.
If you can get that and your current QuickTime out of the way, then the new version should install.
Let's try the following technique aimed at doing that.
First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover iTunes or QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(5) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Now try another iTunes install. Does it go through properly now?