Unable to connect to wi-fi

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Level 1

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Unable to connect to wi-fi

Just got an I pod touch, and want to connect it to my wifi connection - have a netcomm NB5plus4W wireless router connected to a pc running xp. I do the following
go Settings - wi-fi is (not connected) click that - where it says choose a network, there are two options, my home network and "other...". my home one is locked, and so i click the arrow to expand into that one. i then get a page with "ip address" DHCP, BootP, Static. and under that, ip address, subnet mask, router, DNS, search domains, client ID, (information can seem to only be entered in to DNS, search domains and client ID fields) and below that ... HTTP proxy, off, manual, auto.

Can someone tell me how to configure this? Would be much appreciated. I've spent hours and much frustration to no avail.

PC, Windows XP

Posted on May 4, 2008 1:47 AM

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Answer 1

Bottlerboi

Level 4

1,065 points

May 4, 2008 2:38 AM in response to celebau

Hello, and Welcome to Apple Dicussions.

Have you tried not clicking on the arrow but on the name of the network instead?
This should open a mask to enter your password and you're good to go.
Hope this helps.

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Answer 2

celebau Author

Level 1

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May 4, 2008 2:44 AM in response to Bottlerboi

I just had a "doh" moment when I tried that ... you know when you just want to kick yourself.
So I get to the password bit, and it is telling me that my password is wrong... im typing in my ISP password, and I know it is correct. Any further clues? Cheers.

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Answer 3

Bottlerboi

Level 4

1,065 points

May 4, 2008 3:37 AM in response to celebau

Do you have MAC filtering enabled on your WiFi?
In that case you'd have to allow your iPod to access the network in the preferences of your router.
Make also sure that you entered all characters the right way (upper-/lowercase, etc.)
Hope this helps, cheers.

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Answer 4

mrtotes

Level 6

11,836 points

May 4, 2008 3:49 AM in response to celebau

celebau wrote:
im typing in my ISP password, and I know it is correct. Any further clues?

You need to be entering the encryption password (key) not the ISP password. You will have set the encryption password when you configured the router.

mrtotes

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Answer 5

celebau Author

Level 1

0 points

May 4, 2008 4:08 AM in response to Bottlerboi

im not sure, i just looked in my router settings and I cant find anything in relation to MAC addresses ...
Im not sure how to allow the ipod access to the network in the router preferences, thats something ill have to look into

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Answer 6

celebau Author

Level 1

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May 4, 2008 4:11 AM in response to mrtotes

when you say entering the encryption password key, i thought you meant the wep key, which is in the router settings and on the bottom of my modem, i entered that and the password failed. I then tried my router password, and it seems to have worked ... i think. my wifi network in the ipod seems to be selected now, but when i go to use the safari browser, i get an error cant find the server. which leaves me to suspect that its not connected like i think it is, or somethings blocking something somewhere ...

Any ideas? I appreciate your guys help.

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Answer 7

celebau Author

Level 1

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May 4, 2008 4:14 AM in response to celebau

forgot to mention. the reason i think its connected is because when i go to click on my wifi connection, the password thing doesnt come up anymore...

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Answer 8

mrtotes

Level 6

11,836 points

May 4, 2008 5:18 AM in response to celebau

celebau wrote:
when you say entering the encryption password key, i thought you meant the wep key, which is in the router settings and on the bottom of my modem, i entered that and the password failed.

You should tap the network name and then enter the WEP key. If you have 40bit WEP this will be a 5 character ASCII password or 10 char hex key. For 128bit WEP it will be a 13 character ASCII password or 26 char hex key. You may need to put a $ in front of the key to get it to work.

Preferably change the encryption to WPA which is more secure and can use any password.

mrtotes

EDIT. Ah well you will only need to enter it correctly once, the +iPod touch+ will remember it after that.

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Answer 9

celebau Author

Level 1

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May 4, 2008 6:45 AM in response to mrtotes

problem solved. i got the ipod to forget the connection, entered the wep key (which is listed as x# x# x# x# x#) where x is an alpha digit and # is a number. I entered it without the spaces and it worked. Thanks guys. wish it was easier for those not used to much in the way of networking.

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Answer 10

mrtotes

Level 6

11,836 points

May 4, 2008 6:51 AM in response to celebau

I appreciate you've just got it working but you should consider moving to WPA encryption. 40bit WEP like you're using can be cracked in a minute or two so doesn't offer great protection.

mrtotes

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Answer 11

May 4, 2008 1:43 PM in response to mrtotes

I am having this same problem - appears to be connected but cannot surf web. How do I enter WEP key? I tap the network name and nothing happens!

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Answer 12

di07

Level 1

0 points

May 4, 2008 11:23 PM in response to Bottlerboi

Hi wondering if anyone can help. I'm also having trouble connecting to my home wi-fi on my iPod Touch. It automatically comes up with the correct SSID, but when I enter my WPA it says failed to join " . .. . " can anyone help?

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Answer 13

mrtotes

Level 6

11,836 points

May 5, 2008 4:44 AM in response to JenniferR311

Hello and Welcome to Apple Discussions.

Is this your own wireless router? Have you checked the router settings? You should tap the SSID from the list (or tap other and enter it if you aren't broadcasting the SSID) and then enter the WEP key (password) when prompted. Does your WEP password conform to the details in my earlier post?

cheers

mrtotes

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