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Safari Won't Open

My safari won't open, it bounces once then stops, I don't get an error message or anything. I am connected to the internet because my mail, and iTunes store works. I have tried installing the software update and it gets to maybe 5% and then freezes. I have tried everything I can think of and haven't made any progress.

MacBook, Mac OS X (10.5.2)

Posted on May 4, 2008 7:35 AM

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16 replies

May 4, 2008 1:34 PM in response to theiflord

I too am having problems with Safari. I have a PowerPC iMac G5. Safari stopped working for me after I needed to hold down the Power Button to get control of my iMac. So Safari was improperly shutdown. My computer was unresponsive ...


So now when I try to start Safari, the icon "bounces" once (on the dock) and then it stops. it never shows up as an active process. It never has Leopard's blue light below it. Right now I am using FireFox to ask for help in the forum.

Is there something I need to delete? Help would be appreciated

May 12, 2008 3:26 PM in response to theiflord

I'm having exactly the same problem and tried exactly the same solutions, none of which works. It happened on both my computers, although they are networked to eachother. (The other one is a Powerbook G4). I'm using Firefox, now. Since it is happening to several of us with different configurations, I'm suspicious. Anybody have any ideas?

May 12, 2008 6:14 PM in response to 23circles

I reinstalled Safari from the Apple support pages. I searched for Safari311UpdLeo . Came up with the following link

http://www.apple.com/safari/download/

I redownloaded Safari311UpdLeo.dmg. I mounted the dmg and then double clicked on the package that it contained. This asked me if I wanted to install. I did install, restart and now safari is working. Don't know what happened, but it is now working just dandy for me. Hope this helps


(I had firefox on my computer so I could use that to download)

May 14, 2008 11:22 AM in response to CurlyGirl

I'm glad your Safari is working after the re-install. I tried that right away, and it didn't work. I also tried all of Hawaiian guy's suggestions, and they too didn't work after initially working a few minutes after restarting. In the process I lost all my bookmarks. So, I'm back on Firefox, where I'm really getting to like it. It's faster than Safari, and I got all my bookmarks from Safari on Firefox. I'm suspicious of all the problems others are having with Safari launching, and even if somehow Apple fulfills its obligations on maintaining Safari and straightens it all out, I can no longer trust it, and I'm staying with Firefox. Thanks for sending me an email on the subject.

May 16, 2008 1:21 PM in response to theiflord

Same here after upgrading a dual 2GHz PowerMac from 10.3 to 10.4.11.
Safari does one hop in the dock and never opens.

Installed Firefox (imported all bookmarks from Safari okay), downloaded Safari 3.1.1 installer, installed the 311/PPC version, restart, no change. One hop, no launch. Can't install "universal" version (probably because of HFS+ format, not GUID).

Deleted everything related to Safari. Restart. Install 311/PPC version again. Restart. STILL DOESN'T WORK. D'oh!

May 16, 2008 3:21 PM in response to theiflord

Worse for me was that every time I tried to launch Safari, it not only bounced once and hung, it froze my computer and I had to force a shutdown. None of the "experts" here offered a solution so I came up with my own and IT WORKED!

Here's what I did:

- In a finder window, I searched on "Safari"
- It revealed UserName/Library/Caches/Metadata/Safari
and, In UserName/Library/Caches/Safari

In both those folders, I did a Select All from the Finder Edit menu and drug them all to the Trash. After a Restart, my Safari performed flawlessly again!

Safari Won't Open

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