Apple Mobile Device Helper?

Question

Level 1

4 points

Apple Mobile Device Helper?

Whenever iTunes is running, I keep getting a Microsoft error screen saying "AppleMobileDeviceHelper has stopped working." This screen pops up at least every 10 seconds when iTunes is running. It doesn't matter how often I press the "closs the program" button, it keeps popping up. I like to have iTunes running while I'm on the computer, but it's impossible to with this problem. Does anyone know what I can do to fix it? I'm using a Toshiba laptop and it uses Microsoft Vista, if that helps at all.

Thanks.

Toshiba, Windows Vista

Posted on May 4, 2008 3:59 PM

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Answer 1

May 4, 2008 4:09 PM in response to NMosc

You could try reinstalling the Apple Mobile Device Support by opening your Control Panel and going into Programs & Features. Click on Apple Mobile Device Support and remove it. When it's done, remove iTunes as well, as iTunes must be reinstalled in order to reinstall the other utility. After iTunes is uninstalled, restart your computer. Then, go here: http://www.apple.com/itunes/download/ and downoad & reinstall iTunes again.

Good luck!

CG

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Answer 2

paula8

Level 1

0 points

Jun 3, 2008 7:50 PM in response to NMosc

Does anyone have a solution to this??? I have uninstalled and reinstalled itunes so many times now I cant even keep up and it is still not working I keep getting the erroe on the Apple Mobile Device Helper....Thanks!

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Answer 3

Jun 3, 2008 7:58 PM in response to paula8

When you reinstalled iTunes, did you uninstall iTunes and Apple Mobile Device Support first? If not, do so, per my previous post.

CG

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Answer 4

paula8

Level 1

0 points

Jun 3, 2008 8:06 PM in response to CasperGemini

Yes...I have done both...Apple mobile device does not show up under programs...I dont have the touch or iphone so I am not sure why I am even having this problem...

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Answer 5

Jun 3, 2008 10:21 PM in response to paula8

If you're not seeing AMDS listed in Add/Remove Programs, then it is not installing with iTunes.

Go through the steps in this article:
Windows XP: http://support.apple.com/kb/HT1275
Windows Vista: http://docs.info.apple.com/article.html?artnum=305415

Then, go back and uninstall/reinstall again.

CG

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Answer 6

Jun 27, 2008 12:48 PM in response to NMosc

All you have to do is delete the file named "AppleMobileDeviceHelper" in folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\bin. Make sure that you delete everything labled mobile device helper. There are only two things so it shouldn't be vey hard.

I tried that and it worked.

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Answer 7

Preston5

Level 1

0 points

Jul 18, 2008 10:31 PM in response to TX_COWBOY_USMC

Great advice. This worked for me also. thanks

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