Beware Rivet iPhone Headphones

You are right, looks like apartment complex. Goes to show that they may have gone out of business and if so, then my warning is even more advised.

To bad, I really did like that headset because it had the major things I demand in a headset: In canal, cloth cord, iPhone mic/button, most important-the lanyard style cord, and for me they had decent sound.

The really should close their site down if they can't deliver the product!

UPDATE...After using google for about 4 hours yesterday, I finally located a working (if you want to call it that) business number. The first time I called I selected the customer service extension and no answer, same after two more calls. The fourth call I selected the operator extension who said the President was in and connected me to him...he let it go to voice mail and has not called me back. Today I called 6 times so far and no one on any extension answers...they all go to voice mail.

So email no reply, phone no reply, voice mail no reply...Highly recommend avoidance of this company if you expect any customer service...cause there is NONE! Anyone needing the number can send me an email as I don't believe I can post it here. Hope this helps some of you.

Have a great day!

I made another post over there due to my efforts today. I can not say what I want to say in the Apple Forums and respect the Terms. At MacRumors I have a little more leeway and am deffinetly going to let this company know how I feel. For those that want to help or read more...here is the link:

http://forums.macrumors.com/showthread.php?t=424576&page=4

My request is toward the bottom of the page and once I get a response then I will update all of my forum posts of the results.

As Promised...I stated I would update and post any replies from Rivet. Today, I finally got an email back explaining what happended. Looks like they are now part of Vaja Corp. So hopefully Vaja has better customer service and will handle orders for them. I am still checking my account to validate there statement about the order. I feel that they could have done alot better and/or insured that the order system was off. Also, returning phone calls should have been a priority. Anyway, as I stated before...I will now leave them alone and let you decide weather or not to order products from this company, however, I will no longer recommend them as I did in the past. As far as I am concerned this thread is closed.

This is the email that was sent 4 weeks after the order was placed:

"Dear Gary,

We are deeply sorry for this long hiatus. As you may not know, Rivet International has been recently acquired by Vaja Corp. Over the last month, we have been involved in the transition process and trying to resolve several technical difficulties, so we decided to close our business temporarily. We didn't process any orders nor ship any products. However, server issues prevented us from updating our mail inbox, website and our administration system correctly. As a result, the system accepted a few random orders from April 1st until April 14th without any notice. Please note that the payment was not processed so no purchase occured. You can verify this by calling to your credit card company.

Nonetheless, we understand your frustration for not receiving the product you ordered along with a proper explanation of our special situation. Please accept our sincere apologies for this unfortunate event.

Best regards,

Customer Service Dept.
Rivet International"