Firmware update created chaos -- help!

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Firmware update created chaos -- help!

Everything was working perfectly until I downloaded the firmware update the other day. Now my wireless mouse sometimes works, mostly doesn't, and often sends the text into spasms (suddenly shifting to the right, or wildly highlighting passages) that require quitting Safari or Word. This is also happening when I use the trackpad. Sometimes I will click on an icon to open a program and the icon gets glued to my cursor and follows me around the screen.

A few times I haven't even been able to force quit. And one time my computer started making a godawful noise, like it was wailing, until I had to shut down with the power button. I'm sooo sorry I downloaded this update and would like to hear from an Apple representative!

MacBook Pro, Mac OS X (10.4.11)

Posted on May 7, 2008 7:00 AM

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Answer 1

sig

Level 8

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May 7, 2008 8:41 AM in response to milonguera

You say you downloaded the firmware update but did you apply it? There are no Apple representatives here. Just users like yourself. Why do you need a mouse?

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Answer 2

May 7, 2008 9:10 AM in response to milonguera

What sig is asking is are you sure the firmware update installed. Just downloading it from software update doesn't install it. What it does is place the installer in your Utilities folder (Applications - Utilities).
For your mouse problems I would try a PRAM reset. When you do it though, let it chime at least five times, instead of what Apple recommends.

http://docs.info.apple.com/article.html?artnum=2238

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Answer 3

milonguera Author

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May 7, 2008 9:35 AM in response to Peter K. Grether

Yes, I downloaded AND installed it.
I need a mouse because it's a lot easier to use than the trackpad, but I have the same problems with the trackpad since the firmware update.

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Answer 4

May 7, 2008 10:00 AM in response to milonguera

Did you try a PRAM reset as I suggested above?

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Answer 5

milonguera Author

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May 7, 2008 5:49 PM in response to Peter K. Grether

No, I have to admit I was afraid because I'm in the middle of a big project didn't want to mess with anything major. I called Apple, and after trying several things, was told that reinstalling my OS should fix the problem. Does that make more sense than resetting the PRAM (which they didn't mention), or do you still think that's the answer? Today the problem got worse -- now my keyboard is doing weird things like typing one letter on top of another, or letters disappearing. I think this firmware update is bad news.

Thanks for your help!

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Answer 6

May 7, 2008 5:57 PM in response to milonguera

Resetting the PRAM is much simpler than installing the OS. Try it first, and if it works, then you don't need to reinstall. It won't cause any major upset to your project. Good luck!

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