White Screen on iPod, Restore won't work, Please Help

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White Screen on iPod, Restore won't work, Please Help

My iPod has a blank white screen, and no matter what I do, it remains that way. I recently noticed that if I hold the Menu and Select buttons, the iPod turns off and I can hear the clicking noises when I push a button. It does reset, but only to the same white screen. If I put the iPod in forced disk mode, it is registered perfectly by iTunes and Windows, but it remains non-functional otherwise. If I try and connect the iPod to the computer without being in disk mode, it is registered by Windows but does not show up in iTunes or Windows Explorer.
I have restored the iPod MULTIPLE times, however, no matter what I do, it always returns to the blank white screen.
I would appreciate any help that anyone could give me.
Edit:I just tried to put it in diagnostic mode and I heard the "beep", but it still kept the white screen.
Message was edited by: Admiral

Message was edited by: Admiral

PC, Windows Vista, 60 Gig Video iPod

Posted on May 7, 2008 11:07 AM

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Answer 1

Mitch 751

Level 6

11,624 points

May 7, 2008 8:05 PM in response to _Admiral_

It seems the LCD screen and the battery need to be replaced for your iPod. After doing few restores, which does not leave you with any other option but

Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php

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Answer 2

_Admiral_ Author

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May 9, 2008 8:47 AM in response to Mitch 751

I have replaced my LCD with a brand new screen due to having my previous one cracked, but you think that the battery is somehow affecting it also?
After it's been connected to my computer for a while, it does hold the white blank screen for a good few hours before the battery dying...
Why would this be affecting it's ability to connect to the computer and iTunes without being in forced disk mode?

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Answer 3

Mitch 751

Level 6

11,624 points

May 9, 2008 9:00 AM in response to _Admiral_

Normally, a battery needs to be replaced for every 18-24 months.

Put the iPod into disk mode = you treat it as an external hard drive

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Answer 4

_Admiral_ Author

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May 9, 2008 10:12 AM in response to Mitch 751

Alright, thanks, but how does that relate to my iPod battery lasting hours with the white screen at full brightness and yet not being able to connect to my computer normally? I'm sorry if it's a stupid question, but I just don't see the correlation.

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Answer 5

May 11, 2008 10:04 AM in response to _Admiral_

I am having the same exact issue..I dont know what to do either..I had to replace my screen as well because it cracked...then I was able to restore it and it syncs just like my ipod would always do...It is almost fully functional..I have parts from 3 different ipods of the same gen. and ive tested and done many trials with different pieces..I ordered a new screen and battery ,and have used those parts on mine,so I do not believe that is my problem 😟..I need help too

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