Previous 1 2 Next 17 Replies Latest reply: Aug 23, 2008 4:06 PM by gcamp
Sawtooth501 Level 1 Level 1 (10 points)
So I have a Gmail account, and I use IMAP via Mail to access it. When I click "Get Mail", I frequently won't get messages that I know are sitting in my Gmail inbox for some reason. I have to take the account offline and then back online to get my new messages. Sometimes it works normally, but most times it doesn't. Also, when I clicked "synchronize account" this used to work but doesn't seem to any more. I have another IMAP account using mail that goes to another email I have with my web hosting account, and that one always works perfectly. I also occassionally have problems sending messages through Gmail using IMAP and Mail. Anybody know what the issue may be? I'm using Mail v3. Thanks!

G4 (AGP Graphics), Mac OS X (10.4.9)
  • meri h Level 1 Level 1 (0 points)
    I've got the same problem: 2 gMail accounts, one works perfectly, the other does not -- most times new messages only show up in ALL MAIL rather than the INBOX. No filters, no forwarding, and "synchronize account" doesn't work to fix the problem. I'm using Mail v3.2.
  • Mikooster Level 1 Level 1 (0 points)
    I think I have a similar issue. I was wondering if you found a solution?

    I have Mail set up to sync with Gmail, but it often stops syncing. "Get new mail" does not work, and neither does "Synchronize Gmail". What fixes it for me is relaunching mail, I haven't tried what you said about taking the accounts offline and then back online.

    This is an issue because I can't rely on Mail to notify me of new email...
  • François Louis Nicolet Level 1 Level 1 (45 points)
    Me too... same problem as Sawtooth501, on my iBook G4 and iMac intel. Shall we give up using Apple Mail and read and send our mail from Google's Web site?
  • François Louis Nicolet Level 1 Level 1 (45 points)
    More: When I click "Get Mail" I get all my messages from my mailboxes at vtxmail and at Dotmac, but never from Gmail.
  • bear case Level 1 Level 1 (0 points)
    I am so glad to find that I am not alone with this problem. Interestingly, for me, I use mac mail for three IMAP accounts

    .mac - inbox works fine
    gmail - inbox works fine
    gmail from google apps account - inbox doesn't update reliably.

    I have to shut mail down and re open for it to get all the inbox messages. Like the other posts here, all other folders work fine in mail, even in the gmail apps account.

    I have configured mail to work exactly as gmail suggests for IMAP. Neither mac geniuses nor apple care specialists have been able to help with this. I am very interested if anyone can figure this out.

  • mattathayde Level 3 Level 3 (565 points)
    i have had the issue but with my school email account. not sure if it is the same issue but after a while it works again so i always thought it was a school issue. i have my main email hosted by google but its not "gmail" and after i switched it over to imap and set it up i havent had too many issues just a few times it wouldnt pull the mail but it was while i wasnt using the machine and the next auto check pulled it so im not sure

  • François Louis Nicolet Level 1 Level 1 (45 points)
    Most interesting: Apple sent the notification of the contributions by "bear case" and mattahyde to my address The acm association redirects all messages to I received these messages via Apple Mail - it seems to work now. Why?
  • ddoonie Level 1 Level 1 (10 points)
    I'm having the same issues occasionally, but only recently (within the month). Mail doesnt fully get sent, states account offline, and mail not always received..

    When i quit and restart, all usually works again...
  • m_s Level 1 Level 1 (0 points)
    Did anyone ever find a solution or an explanation for this problem - I have exactly the same behaviour. Usually, if I open the activity viewer, it looks like is stuck on downloading an old message. This is very frustrating, and has stopped me from using for the past few months - but I really do prefer it to the gmail interface, so if there's a way I can correct this, I would be so happy.
  • Phitness Level 1 Level 1 (0 points)
    Yup. Having the same issue. I won't be using anymore since I use Gmail as my primary email address. What really is killing me is I've got all my iGTD setup through the and now its totally screwed.

    I've tried the all the various "solutions" posted around for solving this issue but nothing is working. Biggest problems:

    1. Whenever i launch Mail a different amount of email shows up in the inbox.
    2. Sometimes Folders appear and sometimes they don't.
    3. Endless downloading of messages from Gmail -- will eventually have to force quit just to be able to close it.

    Would much appreciate some sort of solution on this. Hard to believe that two smart companies like Gmail and Apple can't figure out an easy and sensible solution?
  • m_s Level 1 Level 1 (0 points)
    I'm testing out Thunderbird now, and having none of the same problems - in fact, Thunderbird works just perfectly with gmail imap, and is letting me experience the benefits of imap over pop. I would rather be running, but until there's a clear solution to this behaviour, I'm going to stick with Thunderbird. What really bugs me is simple tasks like adding images - fully 100% easier to do from because of the OS integration... Thunderbird is good, but to my mind it's not (yet) capable of replacing Any thoughts, anyone?
  • mshick Level 1 Level 1 (0 points)
    I also have this same issue, exactly as described by others. has consistently done this for me since the first days of Gmail IMAP. My iPhone is much more dependable at getting Gmail messages...
  • mabletonga Level 1 Level 1 (0 points)
    Hmmm... I thought gmail only works via POP and not IMAP. Meaning I'm sure someone told me the Push would not work as far as updating mail I already checked on my iPhone because of the lack of the IMAP feature.

    My problem now is I have 3 IMAP accounts the mostly work fine except that I can't "send" from any of them... I can only send from the gmail account/server. Why?
  • m_s Level 1 Level 1 (0 points)
    Gmail introduced imap towards the end of last year (, but you need to enable it in your account settings. As to your question about smtp server for sending email: many service providers lock off their smtp server unless you're connecting via them - so if you're using x smtp server, you need to have connected to the internet via x's connection, but gmail's smtp servers are open and can be accessed via any connection - that's why they'll work anywhere. I'm sure somebody else can jump in with a more accurate and technical explanation.

    I'm now running mail and thunderbird, and mail has behaved well all day - I wonder if it might have something to do with me having switched off pop access in gmail account settings? Never thought to do that before...
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