Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes no longer recognizes my iPhone -- please help

My iPhone no longer shows up in devices in iTunes (however, it does launch Aperture and show up there as soon as I plug it in). This is all started when I unsuccessfully tried to upgrade to Leopard. "Downgraded"/restored back to Tiger 10.4.11, reinstalled iTunes, still no luck. Tried everything in the Apple tech document for troubleshooting, but still nothing. Reset the phone, lost a bunch of my personalization, but no big deal. Always plugged directly into USB port on the front of the G5.

Everything else seems to be working normally on the iPhone, but this is a major loss of functionality if I can no longer sync. This is really frustrating -- I can understand these kinds of issues with third-party stuff, but not Apple-branded hardware/software. It is supposed to just work -- period.

Is my iPhone hosed? I am willing to completely reset the phone to factory settings and start from scratch, but I do not want go through the ATT activation hassle all over again if I can avoid it.

G5 dual 2.3GHz, Mac OS X (10.4.11), 1.5GB RAM, 2nd 250GB SATA internal HD

Posted on May 9, 2008 10:35 AM

Reply
Question marked as Best reply

Posted on May 9, 2008 10:45 AM

Hey,

Make sure you have the latest version of 10.4 and iTunes installed by running the software updates.

If the iPhone still does not show up in iTunes, try the tips in this article:
http://support.apple.com/kb/HT1747

Jason
3 replies

May 9, 2008 1:02 PM in response to Jason L

Thanks Jason, I will give it another shot and let you know how it turns out. This is the most helpful reply I have seen so far, nothing has even mentioned the AppleMobileDevice extension/receipts. Even iSync will not recognize the iPhone either. I suspect it has to be something in iTunes that is wiggy. Just noticed some weird sync issues with my AppleTV in the past few days.

iTunes no longer recognizes my iPhone -- please help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.