5 Replies Latest reply: May 10, 2008 3:42 PM by Allan Sampson
fromthesunset Level 1 Level 1 (0 points)
okay so here is my dilemma.. My iPhone's touch screen has stopped responding. I tried restarting it by holding down the power button, I tried resetting it holding down the power/home button. I let the battery die completely before charging it again. I lost the USB cable that came with the phone so I have been charging it through firewire, but because of the firewire connection, it will not show up in iTunes so I can't reset it... And obviously I can't reset it in the phone itself because the touch screen isn't working...

Any ideas??????

MacBook, Mac OS X (10.4.11), 1.83 GHz, 1.5 GB RAM
  • 1. Re: Touch Screen NOT responding. what to do?
    Allan Sampson Level 10 Level 10 (123,340 points)
    Holding the Home button and the Sleep/Wake or On/Off button simultaneously until you see the Apple logo and then release is called a Reset.

    Without a USB cable for your iPhone, you cannot not sync, install any iPhone updates when made available, or restore your iPhone with iTunes, which may resolve this problem.

    You need to get a USB cable that is compatible with your iPhone. Do you also have an iPod with dock connector? If so, the USB cable for your iPod can be used. If not, do you know anyone else who has an iPod or iPhone you can borrow their USB cable from until you can purchase another USB cable for your iPhone?

    If a Restore does not work, time to give AppleCare a call (800) 694-7466, or make an appointment at an Apple Store if there is one nearby - where you can purchase another USB cable for your iPhone.
  • 2. Re: Touch Screen NOT responding. what to do?
    fromthesunset Level 1 Level 1 (0 points)
    will any iPod-to-USB cable work then?
  • 3. Re: Touch Screen NOT responding. what to do?
    Allan Sampson Level 10 Level 10 (123,340 points)
    Yes - an iPod USB cable with dock connector will work, but if or when purchasing a replacement for your iPhone, I would purchase the USB cable specifically designated for the iPhone. I don't believe there is any difference in cost between the two.
  • 4. Re: Touch Screen NOT responding. what to do?
    HLT1 Level 1 Level 1 (15 points)
    As a separate but related issue: The iphone frequently hangs on me, and touch screen stops working. Periodically I will just give up and let it sit for 5 to 10 minutes while it "figures out" what its doing. It mysteriously just starts working later. Obviously this differs from your problem as you've let yours completely run out of juice already. But its a temporary issue also, that creeps up periodically (once every few weeks) with my phone.
  • 5. Re: Touch Screen NOT responding. what to do?
    Allan Sampson Level 10 Level 10 (123,340 points)
    I do a Reset once a week or so, regardless if needed or not, and I never need to let my iPhone sit for 5 to 10 minutes while I'm unable to use it.

    When it does this, power your iPhone off and on, or do a Reset which is even better.

    How often do you power your iPhone off and on?