1 2 Previous Next 27 Replies Latest reply: Dec 27, 2008 11:19 AM by naruttebayo
Eric Lamont Level 1 Level 1 (75 points)
Hello to all,

I am having some kind of issue with my iPhone and music that I have purchased from iTunes directly through it. I have only bought music twice and it has happened both times. After the first time I figured maybe it was just a fluke. Now its happened again and I am not so sure. Here's the low down:

I download a song from iTunes on my phone. Its in my library and playable. Life is good. Then a week later I go to transfer it to my desktop (I manually manage my music) and the song has DISAPPEARED. In both cases I thoroughly checked my computer and my iPhone but the music is nowhere to be found. To be clear, this happens only with music purchased via the phone.

The first time Apple apologized for the problem and made the song available for download again, which I did on my desktop and all has been fine. I assume they will do the same this time. But my question is: WHY is this happening at all?? The first time I could understand it MIGHT have been user error but a second time eliminates that possibility, in my mind. I am quite savvy with both computers and the iPhone so its not like I am out there pressing buttons willy-nilly and deleting things on accident. After the first time when I reported the issue to Apple and asked what is the dealio, they said "there is no position on this issue at this time"....

Has anyone else had purchased music disappear??

Message was edited by: Eric Lamont

Homebrew Desktop - Core2Duo, 4GB RAM, 250GB HDDx2, etc etc, Windows XP
  • 1. Re: Music Purchased Via iPhone Disappears!
    Allan Sampson Level 10 Level 10 (123,340 points)
    I've purchased a few songs with my iPhone, and none of these songs have disappeared.

    When my iPhone is connected to my Mac after purchasing a song with my iPhone, the song is transferred to the "Purchased on - the name of my iPhone" playlist under Store in the iTunes source list, and to my iTunes library.

    I sync my iPhone with a single iTunes library on one computer, and I don't manually manage music and video since I don't see much benefit in doing so.
  • 2. Re: Music Purchased Via iPhone Disappears!
    Jefe Tapa Level 3 Level 3 (925 points)
    This has never happened to ME, but it has to my brother, who was also manually managing his music on an XP machine.

    Try NOT manually managing and telling iTunes to either sync all songs/playlists or selected ones. That seemed to resolve this problem for my brother, I hope it does the same for you
  • 3. Re: Music Purchased Via iPhone Disappears!
    CasperGemini Level 5 Level 5 (4,305 points)
    I would set the iPhone be manually managed:
    http://support.apple.com/kb/HT1535

    Sounds like what is happening is that the auto-sync is removing iTunes Store purchases from the iPhone prior to giving you the opportunity to copy them to the iTunes library. In this situation, after you dock the iPhone, click File > Transfer Purchases from...

    Not a solution, but an alternative workaround to not using the iTunes Wi Fi store.

    CG
  • 4. Re: Music Purchased Via iPhone Disappears!
    Eric Lamont Level 1 Level 1 (75 points)
    Thanks for the feedback. Nice to know I am not the only one having this issue.

    To both respondents, doesnt it seem backward that to make the phone leave my music alone I have to tell it to manage it for me? With manually managing music it shouldnt even be touching the files. Thats whats so mind boggling to me.

    I will give it a try tho... anything to keep this from happening again. I certainly wont be purchasing any $50 audio books until I know its been resolved.
  • 5. Re: Music Purchased Via iPhone Disappears!
    Eric Lamont Level 1 Level 1 (75 points)
    I am actually manually managing it now. Other posters thought that might actually be the problem. Who knows...

    And yeah, I wont be using the store until this is resolved, but boy that kinda defeats one major purpose of the iPhone.

    Message was edited by: Eric Lamont
  • 6. Re: Music Purchased Via iPhone Disappears!
    Allan Sampson Level 10 Level 10 (123,340 points)
    Are you syncing your iPhone with two computers - for contact information, calendar events, and bookmarks?

    This, and manually manage music and video may be the cause - which isn't the same as is available with an iPod, since an iPhone can be synced with iTunes content on a single computer only - regardless is manually manage music and video is selected.

    I've never used this option, and I sync my iPhone with a single computer only. I have synced or merged contact information and calendar events with another Mac once, but I believe this was before being able to purchase music and manually manage music and video became available.
  • 7. Re: Music Purchased Via iPhone Disappears!
    Eric Lamont Level 1 Level 1 (75 points)
    Nope, using one computer only with the iPhone.

    As far as the syncing goes, while it may solve the problem, I just dont get it. I have been sitting here for half an hour trying to figure out how this is more efficient than manually doing it. If you enable the syncing, you cant manually move anything at any time. Take movies for example. I have well over 16GB in movies alone. I obviously dont want my entire phone filled with movies. Only one or two at a time. But to do that I have to scroll through the list and check which ones to sync. Then when my preferences change, I have to uncheck those and check other ones. Isnt it just as easy to simply drag the ones from my library that I want? And delete from the phone the ones I dont? Maybe I am just missing something, but I dont see how its better to let the phone and iTunes do the work.
  • 8. Re: Music Purchased Via iPhone Disappears!
    Allan Sampson Level 10 Level 10 (123,340 points)
    I also have well over 16GB of movies and tv shows.

    I see where removing a movie or tv show from my iPhone would be easier using manually manage music and video, but not adding. When adding, you scroll through the list of movies or tv shows under the Video tab for your iPhone sync preferences, and select the ones you want transferred, followed by a sync. I don't see how this is much different, faster, or efficient from locating the movies or tv shows in your library that you want transferred, and then manually dragging them to your iPhone.

    I make use of a primary music Playlist for my iPhone, and I add/remove songs from this Playlist, followed by a sync. I don't see how this is much different from locating songs in my library, and then dragging them to my iPhone.

    To each his/her own.
  • 9. Re: Music Purchased Via iPhone Disappears!
    fuelbank Level 1 Level 1 (0 points)
    I am having the same problem today. I have purchased about 50 songs so far from iTunes on my iPhone. The last three purchases I've made (about 10 songs) have disappeared from my iTunes library on my home computer and from my iPhone. I only sync with one computer. I have the option set to manually manage music and photos and it's always been that way. The first 40 songs are still there and I requested a re-download of the missing songs. Until I know this is resolved, I'm weary of buying anything else off the iPhone. When I try to uncheck the option to manually manage music and photos, it asks if I am sure I want to do that and it will erase the songs off my iPhone. Problem is I want to manually manage it because I have hundreds of songs in my iTunes library and don't want everything on my iPhone.
  • 10. Re: Music Purchased Via iPhone Disappears!
    Neil-JAXX Level 1 Level 1 (0 points)
    I've just experienced exactly the same problem but all the music vanished from my iPhone and is no where to be seen on my computer.
    I browse the iTunes store over wireless and when I find a song I like then i tap buy and it appears on my iPhone in a few minutes. This all worked great and I was very impressed until recently. Today, I docked my iPhone to my computer to update my calendar and backup my iPhone. However, for no reason whatsoever, iTunes has decided to wipe all the music from my iPhone. I have not altered any playlist settings or uploaded any music to my iPhone from my computer and its all pretty much set to the default 'auto sync' settings. My iPhone is also in its original state and has NOT been jailbroken or unloaded. I have searched my hard disk and my iPhone but my music is nowhere to be seen. I work as an engineer in a high profile IT environment and I have access to some of the best recovery tools which have failed to locate my purchased music on my Vista laptop. My feeling is that the music has never reached my computer and has been deleted on the iPhone. I'm running the latest version of ITunes so what else can I do? I have lost about 300 tracks, all downloaded 'over the air' using an iPhone and would very much like the music back. I am very dissappointed in iTunes and its rather suprising inability to 're-download' my purchased tracks - afterall, I have paid good money for the music and invested in Apple and the iPhone. (Which isn't cheap itself!)
    Unfortunately this whole episode has left doubt in my mind about purchasing tracks using my iPhone and I would recommend iPhone users NEVER to download music using the iPhone 'over the air' via wireless. I hope Apple will let me re-download the tracks but as there are over 300 of them missing I don't hold much hope of Apple doing anything and I think I will go back to buying music via the tried and tested method..... yes you guessed it, simply buy CD's via play.com or from Tesco!
  • 11. Re: Music Purchased Via iPhone Disappears!
    docmal Level 1 Level 1 (0 points)
    This has happened to me EVERYTIME I have purchased an album directly on my iphone. I have had to go through the "Report a problem" now on about 8 albums. I am manually managing music and videos on my main PC (Vista) and I charge and sync my calendar at work (XP). My work PC is not authorized to play music from my iphone and thus does not sync with it.

    I am so fed up with this problem. I will not be purchasing from itunes much anymore, and I will never again be purchasing directly with my iphone.

    If anyone finds a solutions or work around please come back and post it here.
  • 12. Re: Music Purchased Via iPhone Disappears!
    Pedro Perez Level 2 Level 2 (165 points)
    Hello!
    I have got the same problem!
    I bought two songs the other day, then I synched, and they are neither in my iPhone nor in my iTunes library.
    Why do we have to uncheck the manually managed songs box? I'd rather manage my own music because I don't want all my music in my iPhone. Well, so far my two songs are missing. I guess I will create an iPhone playlist and synch that.
    Thanks to all for adding to this topic. I am also glad I am not the only one with this problem.
  • 13. Re: Music Purchased Via iPhone Disappears!
    victor smithe Level 1 Level 1 (0 points)
    Exact same problem here.
    Downloaded one song from the iTunes Wifi song and it immediately disappeared the next time I synced. Weak.
    Guess I'll have to try syncing to a specific playlist... tho its annoying that I now lose out on Browse view for my iPhone
    Oh, and to make matters worse the song was purchased with a promo code so of course I can't even report an issue directly... I have to go though some promo department form
  • 14. Re: Music Purchased Via iPhone Disappears!
    jedismith89 Level 1 Level 1 (0 points)
    I have had the same problem twice, how do you get your music back to be downloaded from itunes, like who do i contact, itunes?
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