10 Replies Latest reply: May 15, 2008 8:08 PM by William Kucharski
SoCalSkippy Level 1 (15 points)
My iPhone won't vibrate anymore and I can't figure out why! It just stopped vibrating one day and I can't seem to figure out what went wrong. Anyone have any ideas how I can get it to work again or is it just fried? Do I need to take it in to get serviced or do I just need to get it replaced?

HELP PLEASE!!!

Windows XP Pro
  • Jefe Tapa Level 3 (925 points)
    If you haven't, make sure you've got all the correct settings! (Settings> Sounds)

    Have you tried any basic troubleshooting yet??

    First try a hard reboot- press and hold the Sleep/Wake button along with the Home button for ~10 seconds until the Apple logo appears.

    Before you take it to Apple, try to restore the iPhone. First, sync the iPhone to update the backup on your computer and then choose "Restore" from the "Summary" tab. If you don't try this step, the Mac Genius you speak with will have you do it at the Apple Store anyway.

    If you're still having trouble, the iPhone will be replaced, not serviced/repaired, at the Apple Store.
  • Jason L Community Specialists
    Hey SoCalSkippy,

    So when you toggle the ringer/silent switch(shows a red dot when silent) on the left side of the iPhone it does not vibrate?

    Try resetting or restoring the iPhone.
    http://docs.info.apple.com/article.html?artnum=305743
    http://docs.info.apple.com/article.html?artnum=305744

    If it still does not vibrate after a restore it may need hardware repair. You can contact AppleCare or Make a reservation to speak with a Mac Genius.
    http://www.apple.com/retail/
    U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
    http://www.apple.com/support/contact/

    Jason
  • messygirl Level 1 (30 points)
    as has been posted many times, sometimes the vibrate mechanism getting stuck is the reason. if the previously posted attempts to reset, etc do not work, try this - with the phone turned off, give it a firm "tap" on the side with your hand. turn it back on and toggle the vibrate mode on and off. hope this helps!
  • SoCalSkippy Level 1 (15 points)
    I already tried turning it over and tapping it...it doesn't work!
  • SoCalSkippy Level 1 (15 points)
    As a last resort I tried "restoring" the iPhone and now I can't get it working again, ugh! So thanks for the advice folks...now I don't even have a working phone, LOL! Anyone know how I can get it to "restore" successfully?
  • SoCalSkippy Level 1 (15 points)
    Still no workies, bummer!
  • Lauren L. Level 3 (910 points)
    You said it won't restore now. Is it giving you an error message?
  • SoCalSkippy Level 1 (15 points)
    I tried the number provided and they told me I'd need to schedule an appointment with the geniuses at the Apple Store to get my iPhone repaired. Not only is the nearest Apple Store like 30 minutes away, but they have very few appointments available, ugh. They said I'm gonna be without my iPhone for a "little while" (whatever that means) Jesus Christ...this isn't worth it...I think I'll just live without the vibration function!
  • SoCalSkippy Level 1 (15 points)
    I finally got it to restore, I just needed to restart my computer apparently.
  • William Kucharski Level 6 (14,985 points)
    Note that in most cases if you're under warranty and it's an obvious physical defect they'll probably swap out your phone for a refurbished model on the spot.

    By "without your iPhone" they mean they would likely try a restore first, so they'd probably have you leave your phone there rather than have you sit at the Genius bar for an hour or two.

    In most locations that's a great excuse to go see a movie or get some other shopping done.