Is Motorola RAZR V3xx Compatible with iSync?

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Is Motorola RAZR V3xx Compatible with iSync?

Does anyone know if the RAZR V3xx is compatible with iSync (v.3.0)? iSync recognizes the phone and appears to sync. However, when it stops its "sync" and I check my phone's address book, it has not copied the selected Address Book group, nor have any of my phone's contacts been copied to Address Book. I have reset the sync history and tried again to no avail.

iMac 24", Mac OS X (10.5.2), 2.8 GHz Intel Core 2 Duo, 2 GB 667 MHz DDR2 SDRAM

Posted on May 13, 2008 8:13 AM

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Answer 1

May 13, 2008 8:24 AM in response to RomaineMan

If the phone wasn't compatible with iSync at all, you wouldn't even be able to get the phone's icon to appear in the iSync window, let alone start a sync, and your phones does appear in Apple's list of iSync Supported Devices.

So, it must be something else. I would suggest making backups of your Mac's Address Book data, and the Contacts in the phone before proceeding. Then try using the Reset Device command on the Devices menu.

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Answer 2

RomaineMan Author

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May 13, 2008 8:37 AM in response to Julian Wright

I reset the phone as you recommended, but that did nothing after I tried to sync again. Any other suggestions?

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Answer 3

May 13, 2008 8:46 AM in response to RomaineMan

Are you trying to sync via USB or Bluetooth? And have you tried whichever method you're not using now?

Are you able to send files to and from the phone via Bluetooth?

I know some US network operators disable certain Bluetooth functions in their versions of phones. In the Bluetooth system preferences pane, what Bluetooth Services does it list your phone as having?

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Answer 4

RomaineMan Author

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May 13, 2008 9:27 AM in response to Julian Wright

Julian: I am trying to sync via Bluetooth. I tried to sync while hooked up with the USB cable, but the results were still nil. (I don't know if iSync can automatically sense when USB is hooked up and override Bluetooth???). Anyway, I am otherwise able to send files to the phone, but strangely, not from the phone to the computer.

The settings I see on my phone's Bluetooth are: Handsfree Voice Gateway, OBEX Object Push, OBEX File Transfer, Dialup Networking Gateway, Audio Source, Audio Video Remote Control Target. Is this what you are looking for?

Thank you for your help.

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Answer 5

RomaineMan Author

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May 13, 2008 9:29 AM in response to Julian Wright

Julian: One thing I forgot to mention is that when I first set up the phone to iSync, I was able to do a sync with one of my Address Book groups (from computer to phone -- one way only). Since then, iSync has not worked!

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Answer 6

May 13, 2008 10:56 AM in response to RomaineMan

If you have previously attempted to sync via USB and then switched to Bluetooth you will have to completely delete your phone from iSync before setting it up for Bluetooth syncing via the *Bluetooth Setup Assistant* (accessed via the Bluetooth system preferences pane).

This may be what the problem is, as iSync might still think it's trying to sync via USB.

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Answer 7

RomaineMan Author

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May 13, 2008 11:14 AM in response to Julian Wright

Sorry I wasn't clear. The previous sync was via Bluetooth. And I did delete and re-add the device.

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Answer 8

May 13, 2008 11:29 AM in response to RomaineMan

The only remaining thing I can think to try is to back-up then delete the SyncServices folder found in *~/Library/Application Support/*

Then restart the Mac and load up iSync again.

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Answer 9

RomaineMan Author

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May 13, 2008 11:57 AM in response to Julian Wright

Done -- no luck.

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Answer 10

RomaineMan Author

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May 14, 2008 7:50 AM in response to RomaineMan

Thanks to Julian, I know that my Razr V3xx is compatible with iSync. However, I still can't get it to work. Is there anyone out there who has successfully synced their Razr with Address Book?

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Answer 11

May 26, 2008 3:47 AM in response to RomaineMan

I use iSync all the time with a Motorola V3xx from AT&T and it works great both ways. I would suggest opening iSync, and if you see the Motorola phone icon then proceed and go to iSync Preferences and do a Reset Sync Data. It will probably default to "Merge Data" but use the drop-down menu to select the option to erase data from phone and replace with data from Address Book.

Larry

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Answer 12

RomaineMan Author

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May 26, 2008 6:02 AM in response to RomaineMan

Thank you to all for your help.

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Answer 13

jpn1

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Jun 10, 2008 11:05 AM in response to RomaineMan

My new at&t Motorola RAZR V3xx will pair via BT but when I go to iSync all I get is the red ball with "iSync cannot connect to this device". Worked great with my Motorola v505, upgraded to new phone, listed as supported, but no dice. Deleted device, reset devices. Paired, re-paired, etc. Any help? Thanks.

Message was edited by: jpn1

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Answer 14

Ja Gib

Level 1

27 points

Jun 14, 2008 7:34 PM in response to jpn1

Same here!!! Very frustrated I bought one for my wife and one for myself. I'd love to know if and when Apple is going to fix this.

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Answer 15

Jun 17, 2008 5:41 PM in response to RomaineMan

Has anyone figured this one out? I just purchased a V3xx and i get the error message too ("This device is not supported by iSync"). Incidentally i had a look at the appropriate plist file and it is listed.

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