"Copy files from remote computers to admin"

Question

Level 1

4 points

"Copy files from remote computers to admin"

I notice in the comparisons of the ARD products that apple claims this is a feature in all versions. Can anyone enlighten me on how to copy a file from a client computer to the admin computer. I've looked all over in help and find nothing.
There are many times I need to grab a file from a client computer to use, but I always end up either emailing it to me (admin) or copying the file to a network drive and retrieving it from there. I don't want the user to be involved, I just want to snatch the file and work with it from within Apple Remote Desktop. I am using version 2.2 btw.

Thanks in advance!!!

dave

PB G4 alum 15" (and a host of other macs!), Mac OS X (10.4.11)

Posted on May 16, 2008 4:09 PM

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Answer 1

May 18, 2008 11:33 AM in response to graderguy

Hi

Make sure you have selected 'Copy items' in the Preferences section for ARD on the client.

Once you've done that you should be able to simply click and hold on the file and drag it to your desktop. You should get a window asking if you want to transfer the file. You should be able to go 'both ways'.

Tony

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Answer 2

iToaster

Level 3

739 points

May 19, 2008 4:29 AM in response to graderguy

to add to Tony's advice, for dragging files to your admin machine you'll need to be in control mode not observe

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Answer 3

graderguy Author

Level 1

4 points

May 20, 2008 9:04 AM in response to iToaster

Appreciate the responses, but this does not work for me.
I set the Preferences for ARD (system preferences/sharing) on a client computer to allow "copy items" (in fact I have every client set this way). I tried to drag a file form the client computer to my desktop and the cursor stops at the edge of the client Mac's screen and will go no farther. I am definitely in "control" mode.
I always assumed this setting "copy items" allowed me (admin) to copy items to their system and not the other way. I must be doing something wrong, but darned if I can figure out what!!

I am using ARD 2.2 on a G4 Tower running 10.4.11

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Answer 4

graderguy Author

Level 1

4 points

May 20, 2008 9:10 AM in response to Antonio Rocco

Dragging and dropping files does not work going in either direction. The only way I can copy a file to a client is to drag it to the ARD window that lists the clients and it is copied to the selected client(s). Or to select "copy items" and drag the file to the resulting dialog. Dragging files from a client to my desktop or from my desktop to the client desktop(when in control mode) simply does not work.

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Answer 5

May 21, 2008 2:47 AM in response to graderguy

Hi

What version of VNC is on the clients? If you launch ARD on the admin mac it should list the version in the main window. Version 2.2 is fairly old for Tiger Clients? There have been updates (if you've ran them) that can take the VNC Client upe to 3.2.1. Perhaps thats why its not working? VNC Server is too old for the VNC Client? You may need to upgrade to version 3?

Failing that you could create a new admin account (for both server and client) and try again. Perhaps some damaged/corrupted .plist and/or preference is causing the problem?

Tony

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Answer 6

iToaster

Level 3

739 points

May 21, 2008 3:06 AM in response to graderguy

here's how it works for me (ARD3)

control client, drag file from client to my desktop
wait a few seconds while still holding draged file
a green + symbol appears followed by a confirmation window

"Accept file transfer from xxxxx"
"file name will be copied from "(location of file)"
cancel acept

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Answer 7

iToaster

Level 3

739 points

May 21, 2008 3:27 AM in response to graderguy

I can't remember if file dragging to admin worked in ARD2
the apple remote desktop site says it's new to ARD3
-------------
Remote Drag and Drop

Now there’s an easy and intuitive way to transfer files and folders between computers. The Remote Drag and Drop capability of Apple Remote Desktop 3 gives you pinpoint accuracy when moving items between your computers and a remote computer. You can also copy and paste information between systems.
-----------

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Answer 8

graderguy Author

Level 1

4 points

May 23, 2008 9:39 AM in response to graderguy

Here is where I came up with the idea that this technique "should" work in ARD 2.2 (and for that matter the previous version) http://www.apple.com/remotedesktop/upgrade.html

where it says which versions have what features and includes this:

ARD 3 ARD2 ARD1.2
Copy files from remote computers to admin √ √ √
Which would indicate to me that any version of ARD will do this.... I guess it's a misprint..

I am running ARD 2.2, only one client (a nice shiny new iMac 24"!!) is running the 3.2.1 client, but I have no trouble administering it from ARD 2.2 ... Other clients are all running the 2.2 version of the client.

I guess I'll continue to do it the more complicated way, not about to pay full price for an "upgrade" ....

Thanks !!!!

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Answer 9

iToaster

Level 3

739 points

May 23, 2008 10:03 PM in response to graderguy

yeh I've seen that comparison chart
is there anything in the ARD2 help files about it
maybe with ARD2 it's copy and paste not drag and drop to admin ?

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Answer 10

graderguy Author

Level 1

4 points

May 26, 2008 10:12 AM in response to iToaster

Not a thing I can find in ARD 2 help. I'm going to chalk it up to a misprint and not sweat it any longer.
Thanks to all who took the time to reply to this thread!!

dave

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