6 Replies Latest reply: May 20, 2008 4:57 PM by roaminggnome
beej1094 Level 1 Level 1 (0 points)
My daughter lost all her music on her iPhone. From what I understand, it was there before she went asleep, and gone when she woke up...literally disappeared over night. The display shows no music files, no downloads...and believe me, as a dad I know how much she purchased from iTunes. This really binds my knickers! Any suggestions how to retrieve her music? (I have none of her music in my home computer's iTunes file.) Help much appreciated.

hp pavilion 532n, Windows XP
  • starbuckiphone Level 1 Level 1 (5 points)
    not really sure what you can do if her music just disappeared. Has she synced her iphone with any other computer? if so then her files may be on that system. If not have her try and resync her iphone and see if any files so up that way.
  • beej1094 Level 1 Level 1 (0 points)
    She synced on her aunt's computer, so we'll try to recover there. Thanks.
  • hexonxonx Level 4 Level 4 (2,455 points)
    It's sounding to me like she synced on another computer that did not already contain the same music files that were on the iPhone. Since they were not on the computer, the songs were removed from the iPhone. This is the way iTunes is supposed to work since the iPhone can only sync from one music library. If she no longer has the music on her own computer, than she has to contact iTunes support to see if she can download them once more.
  • john.grayson Level 4 Level 4 (2,495 points)
    beej1094 wrote:
    She synced on her aunt's computer, so we'll try to recover there. Thanks.


    don't bother because the music won't be there. you can only sync music with one computer and can only sync with what's on the computer (music can only be sent to the iphone, music is not set back to the computer during a sync - unless music was purchased directly on the iphone). if your daughter synced with her aunt's computer then basically your daughter (obviously not realizing) told the iphone to sync up with the information that is on her aunts computer - which had no music. in order for the two (the iphone and the aunt's computer) to be synced the iphone has to match up with the computer (the computer doesn't match with the iphone), and since the computer had no music then iphone erased all the music to match up with the computer.
  • Jeff Greenberg Level 3 Level 3 (585 points)
    beej1094 wrote:
    My daughter lost all her music on her iPhone. From what I understand, it was there before she went asleep, and gone when she woke up...literally disappeared over night. The display shows no music files, no downloads...and believe me, as a dad I know how much she purchased from iTunes. This really binds my knickers! Any suggestions how to retrieve her music? (I have none of her music in my home computer's iTunes file.) Help much appreciated.


    Whoa...hold on to those knickers! I'm sure you know that an iPhone (mostly) mirrors music content from iTunes. That means that any music that your daughter purchased is still in her iTunes library on her computer. She should be able to resync with her computer and restore music to her phone.

    Now as to why her music would 'disappear', that's a different issue. In my experience, music doesn't vanish from an iPhone overnight. But it could easily disappear if, just for example, she plugs her iPhone into a friend's computer and initiates a sync. In any case she needs to re-establish syncing with her own computer to put things right.
  • roaminggnome Level 10 Level 10 (93,525 points)
    The music on the iphone is a replica of the selected music on the itunes computer that it last synced with.

    When you sync an iphone it will copy the music (as selected in itunes) from the itunes library on that computer.

    If she synced with a different computer, then it will erase the music and replace with the selected playlist/music on that itunes library.