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Service Module Error

when I connect my Nano3G to my pc, itunes instantly displays an error message.
(Ipod service module has encountered an error and must close)
There are no numbers on error message... Hellllp me resolve this please! It was working fine until I updated to itunes 7.6

itunes 7.6
xp pro
service pack 3

unknown, Windows XP Pro, SP3

Posted on May 20, 2008 5:59 AM

Reply
3 replies

Jun 1, 2008 11:43 PM in response to tigerlilly123

I finally fixed it by uninstalling the latest version of itunes, and replacing it with the previous version...I had another issue caused by the windows XP service pack 3 which caused my Device Manager window to be blank..I needed the device manager to help fix the itunes/ipod problem..I'll post the info that I found on how to fix that as well...

OK here we go: (proceed at own risk) Check to see the device Manager is showing your PC details..
click on start/control panel/system/hardware/device manager..

If that's there alright close those as you won't need it till later..
Then I uninstalled Itunes, and Quicktime, Apple mobile device support and Apple sotware update using add/remove programs found in control panel..After that's done restart your computer...(These next instructions are from Apple support)

After the computer restarts, open Local Disk C: in My Computer/Computer or whichever disk programs are installed on.

Open the Program Files folder.
Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed with add/remove program

Right click the iPod folder and select Delete and choose Yes when asked to confirm the deletion.

Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.

Restart your computer.

I Then installed Itunes version 7.6.0.29 found at http://www.oldapps.com/itunes.htm It was on top of the list (Itunes 7.6, the program is iTunes76Setup . exe) After restarting my PC I connected my ipod and nearly shat myself, as Windows didn't show my Ipod in the my computer window.

This what I needed the device manager for!

Open Device Manager as before.

Expand Universal Serial Bus controllers. (Bottom of the list)

I found Ipod in the list, right clicked and uninstalled it...If you can't find it
a Microsoft tech told me to right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.

Restart the computer and connect your Ipod up. Then reinstall the USB controllers. (Open device manager, right click on the Universal Serial Bus controllers node and click on Scan for hardware changes..

It found my Ipod and when I opened Itunes it synced my ipod..All was back to normal..

Jun 2, 2008 12:38 AM in response to wally b

RE: XP service pack 3, I followed the directions of a post by MRFREEZE61 (Half way down this page http://forums.microsoft.com:80/TechNet/ShowPost.aspx?PostID=3302530&SiteID=17
The details in my device manager reappeared and the PC' running properly.

Here's his post..


I'll be ****** - it was indeed corruption introduced into the registry by the SP3 upgrade process itself.
In my case it was located in: HKEY LOCAL_MACHINESYSTEMCurrentControlSetEnumRootLEGACYCCPROXY

All the invalid entries ( which for me all began with $%& ) had to be deleted.

Finding your currupted entries is not easy - but expand all sections in all controlsets with \Enum\ to find them. Posts in other forums have never produced corruption in the exact same registry tree/keys - so unfortuneatly you will have to "look hard". Also deleting the bogus entries may not be as easy as just "delete". You may need to modify the permisions on each entry.

For a small amount of entries:

1) Rightclick and go to the permissions of the corrupt registry key
2) add new permission for the administrator
3) give the administrator "full control"

4) Reboot into Safe Mode (F8)

5) run regedit and delete the offending keys

For a large amount of entries I chose the following instructions:

1. Download and install SubInACL

http://www.microsoft.com/downloads/details.aspx?FamilyID=E8BA3E56-D8FE-4A91-93CF -ED6985E3927B&displaylang=en

2. Create a blank file named reset.cmd in C:\Program Files\Windows Resource
Kits\Tools folder.

3. Edit the reset.cmd file with the following content.

subinacl /subkeyreg HKEY LOCALMACHINE /grant=administrators=f
subinacl /subkeyreg HKEY CURRENTUSER /grant=administrators=f
subinacl /subkeyreg HKEY CLASSESROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f

subinacl /subkeyreg HKEY LOCALMACHINE /grant=system=f
subinacl /subkeyreg HKEY CURRENTUSER /grant=system=f
subinacl /subkeyreg HKEY CLASSESROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f

4. Enter into the CMD/Command prompt. CD Change Directory to C:\Program Files\Windows Resource Kits\Tools

5. Run reset.cmd

6. After many minutes of processing by subinacl, the permission will be reset Ignore any errors.

7. Reboot into Safe Mode (F8)

8. Run regedit and delete the offending keys (right click/delete)

These instructions were adapted from many other posters across numerous forums and sites - all credit to the original authors.
__________________________________________________________________

I searched my registry for $%&'( and found a lot of them in HKEY LOCAL_MACHINESOFTWARESYSTEMControlSet003EnumRootLEGACY_LIVEUPDATENOTICE
and HKEY LOCAL_MACHINESOFTWARESYSTEMControlSet003EnumRootLEGACY_LIVEUPDATENOTICE\0000

Click start/programs/accessories/system tools/system restore and create a restore point..
(After that do not uninstall any programs until you've finished modifying the registry as per MRFREEZE61's instructions.)

Search the registry for $%&'(

click start/run..type regedit the press enter! (Registry Editor Should open)
Click edit/find and type or copy and paste in $%&'( and click find next. It'll run a search and open up all their locations...Save any location info a notepad file so you can find them in safe mode.(Or write it down) ...Follow MRFREEZE61"s instructions..(Print the instructions)

I followed his, for small amounts of entries bit..

Service Module Error

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