1 Reply Latest reply: May 20, 2008 8:10 PM by Mitch 751
IanBa Level 1 Level 1 (0 points)
My ipod keeps crashing, sometimes immediately after restarting. Part way through a song it'll freeze and the only way to unfreeze it is to emergency restart it (menu+button). It can do this 3 times, freeze, restart, immediately freeze again (when I try to play a song) etc.

The ipod is 2 1/2 years old, has around 8Mb of memory left, and it doesn't seem to be related to battery levels as it can do it after being charged as well as mid level.

It seemed to start after I tried using a generic radio attachment, but I don't use that anymore, and it still keeps crashing.

Is it dead, or repairable?

iMac, Mac OS X (10.4.11), iPod Photo 20Gb
  • Mitch 751 Level 6 Level 6 (11,505 points)
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”

    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”