Using bluetooth headset causes OSX to freeze regularly

Same problem here on 10.5.3. I've seen a bunch of threads online, seems like this has been a problem with OS X for a while.

Same problem.

Trying to use SonyEricsson HBH-600 and Kernel Panic. Specially fast if I try to use Skype.

There is a problem with Bluetooth and headset or perhaps bluetooth audio or simply bluetooth in general. But it should not cause a kernel panic. This need a solution. But Apple is not precisely fast fixing this kind of issues... 8-(

Have gotten at least one KP using Jabra BT8010 in mono mode. Other problems involve constant static output, even when the headset is either in a completely silent room or off entirely (?!). When the headset is unpaired and re-paired, the static goes away... But so does every other signal coming from the headset save button presses. Headset works fine with mobile phone and tested PC.

Stock MacBook Penryn, 10.5.4.

Yes, I have been having the same problem on 10.5.4. Have tried using two different Bluetooth Plantronics P590 headset. Previous to 10.5, have had zero problems. Am hoping that Apple fixes this real soon.

Hi there guys. I wanted to also add to this post with another question on top of the issues that we all are having. how many of you have bluetooth keyboards and mighty mice?

I have a standard keyboard and mouse and was wondering if this issue is only happening with the wireless setup?

I am concerned that what is going on is that the signal is getting screwed up trying to fight with the ones that are being sent from the other two items connected to the computer.

I haven't tried using just the headset alone and plug my corded keyboard and mouse back in yet. But wanted to see if we all are experiencing the same issue because of it.

Ross

Same problem, I'm using a Kensington 33348 USB Bluetooth adapter and a Cardo S2 Headset. Have been using the Kensington for over 6 months with other devices now and then. Just paired the S2 headset today and have had two kernel panics when listening to music. Not Good. So I wonder if the problem is the Kensington, the Cardo, or OS X Bluetooth.



Log result 1

Fri Oct 17 17:10:17 2008
panic(cpu 1 caller 0x001A8CEC): Kernel trap at 0x00198016, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x0dd75000, CR3: 0x012bf000, CR4: 0x00002660
EAX: 0x0dd75000, EBX: 0x00000011, ECX: 0x00000004, EDX: 0x00000011
CR2: 0x0dd75000, EBP: 0x5c91be88, ESI: 0x0f7b5a20, EDI: 0x0dd75000
EFL: 0x00010202, EIP: 0x00198016, CS: 0x00000008, DS: 0x554e0010
Error code: 0x00000002

Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x5c91bc48 : 0x12b0fa (0x459234 0x5c91bc7c 0x133243 0x0)
0x5c91bc98 : 0x1a8cec (0x4627a0 0x198016 0xe 0x461f50)
0x5c91bd78 : 0x19eed5 (0x5c91bd90 0x55545000 0x5c91be88 0x198016)
0x5c91bd88 : 0x198016 (0xe 0x27a30048 0x5c910010 0x10)
0x5c91be88 : 0xc60734 (0x70fee00 0xf7b5a20 0x11 0x0)
0x5c91bed8 : 0xc6069f (0x70fee00 0xf7b5a20 0x11 0x0)
0x5c91bf08 : 0xc828db (0x70fee00 0xf7b5a20 0x11 0x0)
0x5c91bf38 : 0xc82907 (0x70f2a00 0x103f6a80 0x1 0x130b0)
0x5c91bf58 : 0xc82c4a (0x70f2a00 0x103f6a80 0x5c91bf78 0x1a236f)
0x5c91bf78 : 0x13eb1d (0x103f6a80 0x0 0x0 0xe67488a5)
0x5c91bfc8 : 0x19eccc (0x0 0x0 0x1a20b5 0x76c5790)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.IOBluetoothFamily(2.1f17)@0xc5b000->0xc91fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:
9F33

Kernel version:
Darwin Kernel Version 9.5.0: Wed Sep 3 11:29:43 PDT 2008; root:xnu-1228.7.58~1/RELEASE_I386
System model name: MacPro1,1 (Mac-F4208DC8)







Log Result 2

Fri Oct 17 17:27:11 2008
panic(cpu 3 caller 0x001A8CEC): Kernel trap at 0xfffd0011, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0xfffd0011, CR3: 0x012ef000, CR4: 0x00002660
EAX: 0x00000000, EBX: 0x00000000, ECX: 0x133f8ba0, EDX: 0x55516038
CR2: 0xfffd0011, EBP: 0x6771ffc8, ESI: 0x00440016, EDI: 0xfffd0011
EFL: 0x00010246, EIP: 0xfffd0011, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000010

Backtrace (CPU 3), Frame : Return Address (4 potential args on stack)
0x6771fd98 : 0x12b0fa (0x459234 0x6771fdcc 0x133243 0x0)
0x6771fde8 : 0x1a8cec (0x4627a0 0xfffd0011 0xe 0x461f50)
0x6771fec8 : 0x19eed5 (0x6771fee0 0x7081800 0x6771ffc8 0xfffd0011)
0x6771fed8 : 0xfffd0011 (0xe 0x90048 0x7080010 0x10)
0x6771ffc8 : 0x19eccc (0x0 0x0 0x1a20b5 0xad80208)
Backtrace terminated-invalid frame pointer 0

BSD process name corresponding to current thread: kernel_task

Mac OS version:
9F33

Kernel version:
Darwin Kernel Version 9.5.0: Wed Sep 3 11:29:43 PDT 2008; root:xnu-1228.7.58~1/RELEASE_I386
System model name: MacPro1,1 (Mac-F4208DC8)

I just bought a Sony Ericsson HBH-DS220 Stereo Bluetooth Headset and my MBP froze after it had successfully paired with the headset. I had to long-hold the power key to turn off and reboot the machine. And more annoying things have happened afterwards. At the time of the freezing, I was also using a Logitech Bluetooth Laser Travel Mouse. After rebooting, I turned off the mouse. Under the Bluetooth menu, there is the option to choose between using the headset as headset or headphones. But only headset works for me. If I choose headphones, there would be no sound coming off my headset. Only headset mode works. This is very annoying. If I had searched this beforehand, I wouldn't have bought it. I would buy a normal mono headset instead.

I have the same problem with my Jabra BT620s as well. This problem started right after the update. Now whenever I use my Jabra as headphones an app will stop responding and if I force quit the non-responsive app OSX freezes (bsod). This is ridiculous! Apple please fix this! This is getting ridiculous!

As you can see... this is an ongoing problem. Leopard bluetooth is crap at best. I would suggest just using a usb headset. With each new revision of Leopard, bluetooth has gotten worse and worse.

I have Jabra 620s headphones and have the same problem.

I can get it to work sometimes but there seems to be some magic sequence to avoid getting crashes that I still can't decipher. I turn the headphones on, it asks if I want to accept it, I click on the yes and sometimes it plays, sometimes it doesn't. Once it's been accepted I can click on the Bluetooth pulldown and chose "use headphones" yet when I play sound from a browser window (which is what I bought the headphones for -to listen to streaming news) it will play through the computer or neither, which will mean a freeze is about to happen, which is incurable without hitting the kill switch. I have gotten it to play through the headphones but I'm not sure even why it works sometimes and others it doesn't.

Anybody been able to determine the magic sequence to make this work? Once it's playing it's fine. I don't use any other bluetooth devices. It' a brand new Macbook with the lastest system -the problem is Apple's not Jabra's since it does work fine once it's connected.

I suppose if people know the sequence they won't be here looking for it and Apple is no help.

Hi,

I have solved the issue by using a usb dongle from Callpod that was released last month. The product url is: http://www.callpod.com/products/drone

Have tested it so far with iChat, Skype, iSoftphone, eyeBeam with a Plantronics 510 and Motorola 500 headsets and it works perfectly.

While having to use a dongle when you have built-in bluetooth is a little painful, it's great to having the bluetooth headset working with my voip while travelling.

Murch.

I have been experiencing this same issue through several Leopard upgrades now and the problem has just gotten worse and worse. It has gotten to the point where I have just given up using my bluetooth headphones on my Mac. I hate to even mention it but they work perfectly on my Vista laptop.

I don't see any response from Apple anywhere even recognizing there is a problem, so my question is really is there any hope for us? I can't afford to go and spend another $50 just so I can use hardware that is already supposed to be working fine. Is there at least hope that bluetooth will be improved in Snow Leopard?

I also have a pair of Jabra 620s headphones.
I have experienced the kernel panic once due to iTunes and my bluetooth headphone. My Jabra 620s has been updated by the latest firmware.

Typically, it is connected weirdly and works. However, if it doesn't work sometimes, it requires a reboot of my OS X. My work-around to avoid a reboot is as follows:

1. Check your Macbook bluetooh is turned on.

2. Turn on your Jabra 620s.

3. Select 'Bluetooth menu/Jabra BT620s/Use headphones'.

4. The action at Step 3 is not effective at first. I don't know why. I always repeat the step 3 once again.

5. You can see 'Don't use headphones' instead of 'Use Headphones' in the menu. In 'Sound Preference', the audio output is selected to your bluetooth headphones automatically.

6. If you want to disconnect the headphones, you have to select 'Don't use headphones' first.

7. And then, turn off your Jabra. If you don't keep the step 6 and 7, you may need a rebooting of your OS X.

8. If you want to use Jabra again, go to the step 2.

The step 6 and 7 are extremely important in my case. If I don't keep the procedures, I was not able to use my Jabra 620s without a reboot.

P.S. One more thing. Check your Jabra 620s is configured as a stereo Headphones, not a headset.

I can get my Logitech BT620s to work fine with iTunes, at least, as long as I follow an exact sequence. Once the headphones have been "paired" I have to:
1. turn on the phones (center button on left ear -hold til ascending tone sounds)
2. open iTunes and play -sound will emanate from computer
3. under Bluetooth pulldown menu, select "headphones"
4. Bingo -should work fine
At least it does for me.
However it works for pretty much nothing else: I can't listen to anything from a web browser, for example.
And to think I bought a Mac thinking it would be the best!! Even Vista handles this better.