Driver filters that Itunes adds to CD/DVD drive

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Driver filters that Itunes adds to CD/DVD drive

When I install or reinstall Itunes it adds upper and lower filters to my CD/DVD drive which then disable my CD/DVD drive. I know this is a problem with Vista since Microsoft has posted a step by step method for removing these filters (doc # KB929461). This restores the CD/DVD drive operation. The article claims that the installed drivers interfere with the current filters. The article does recommend attempting to reinstall the software (Itunes) because the CD/DVD storage stack did not migrate succesfully to Windows. However, everytime I reintall, the CD/DVD drive stops working. Other than buying a Mac (next time I will) how can I get Itunes and my laptop fully functional? Is there a patch somewhere that will correct this issue?

hp pavilion, Windows Vista, 32 bit

Posted on May 22, 2008 1:13 PM

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Answer 1

b noir

Level 9

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May 22, 2008 2:20 PM in response to Tsmith1

It would be best first to check for a device filter conflict. In particular, I’ve seen HP Memories Disc Creator Software (which comes bundled with some HP digital camera software) interact in this way with iTunes:

iTunes for Windows Vista: Troubleshooting CD issues caused by device filters

... however, if you're still getting no CD/DVD drive with *just the iTunes filters in place*, you may be one of the unlucky ones who are getting the issue discussed here:

Optical drives not recognized in Windows Vista after installing iTunes 7

Although it wouldn't necessarily be a short-term thing, keep an eye on that document for updated information about the issue.

In the short term, one workaround might be to use a different application to rip the CDs, and then use the "Add to library" function to get the ripped files into your iTunes. The following document might be of some help with that:

iTunes: About the Add to Library, Import, and Convert functions

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Answer 2

Tsmith1 Author

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May 22, 2008 5:39 PM in response to b noir

Looks like I'm one of the unlucky ones that the optical drive isn't recognised after installing Itunes. I'll keep an eye open for updated information in that article in your response. Thanks for the help.

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