Error 2330 - Can't unistall, reinstall, or repair itunes

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Level 1

4 points

Error 2330 - Can't unistall, reinstall, or repair itunes

I've had iTunes working fine on my laptop up until a couple days ago (for my iPod Mini). I'd purchased a Nano for my mom for Mother's Day and thought I'd download some songs from my iTunes for now until her laptop was back from the shop (in for routine maintenance). When I plugged in her Nano to my computer, my iTunes went mad. I am now unable to open iTunes, I get the error message:

Error writing to file: C:\ProgramFiles\iTunes\iTunes.Resources\iTunes.dll. Verify that you have access to that directory.

If I try to uninstall iTunes I get the following messages:

iTunes cannont run because some of its required files are missing. Please reintall iTunes. OK

I click OK then get:

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330. OK

I click OK then get:

Fatal error during installation.

I've tried downloading and installing the most recent version of iTunes from the Apple website and part way through installation get the same messages again and again. Have tried removing it through my Control Panel and get the same thing. Have also tried the Repair function and get now where.

At this point I can't even use it for my Mini which is quite frustrating. I've also tried searching the Troubleshooting section provided by Apple but don't find anything relating this particular issue.If there is ANYONE who can help me to resolve this issue, I can't tell you how appreciative I'd be.

Thank you & regards,
Jaelei

Dell Inspiron E1405, Windows XP Pro

Posted on May 24, 2008 9:31 AM

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Answer 1

polydorus

Level 6

11,967 points

May 24, 2008 9:44 AM in response to Jaelei

The 2330 error is often due to something corrupt in your files, try running a disl check fo fix errors.

Open My computer and right click on the c: drive, then select Properties>>Tools>>Error checking.

The check starts when you next reboot and takes a while.

If the install doesn't go through after the errors are fixed, try this:

== uninstall with cleanup ==
Download a fresh copy of iTunes and the stand alone version of Quicktime

http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/

Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program

http://support.microsoft.com/kb/290301/

Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925

Vista
http://support.apple.com/kb/HT1923

If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.

Restart your PC.

Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

restart your PC

Install the stand alone Quicktime and check that it works.

If it does, install iTunes.

===

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