Previous 1 2 Next 15 Replies Latest reply: May 27, 2008 11:56 AM by Bruce Etnyre
mousie4949 Level 1 Level 1 (0 points)
I'm new to mac mail so forgive me if this is elementary.

When I'm finished reading an email that has been downloaded, I'm clicking "delete". I was assuming that by doing this, it would be moved to the trash, but I don't think it is.

Should I be selecting "move to trash" and if so, is there a shortcut to do this on the keyboard?

Thanks in advance.

MacBook Pro, Mac OS X (10.0.x)
  • Bruce Etnyre Level 4 Level 4 (1,440 points)
    Mail messages only get moved to Mail’s Trash, not to the Finder Trash. Clicking on the Delete icon, selecting Move to Trash from the Message menu, or using the keyboard combination Command-delete-key, all move the message to the Mail Trash, but does not delete them.

    To delete the messages, select Erase Deleted Messages from the Mailbox menu, or Command-K to erase deleted messages In All Accounts.
  • mousie4949 Level 1 Level 1 (0 points)
    Thanks for your reply.

    In mail preferences under accounts, I'm not sure if I should check "move deleted items to separate folder." I've checked and unchecked it, and what it seems to do is either put a trash folder under "mailboxes" or put a "deleted items" folder under "on my mac". Not sure which way to go.
  • Bruce Etnyre Level 4 Level 4 (1,440 points)
    The deleted mailbox is a folder on the server, the on my mac is on your local hard drive. If you want to see the deleted messages on another computer using .Mac then move them to the deleted mailbox. If not use the on my mac trash. If you want to erase deleted messages on either of those, select it from the Erase Deleted Messages under the Mailbox menu. If you want to erase all deleted messages from both trash cans, select In All Accounts or use Command-K.
  • mousie4949 Level 1 Level 1 (0 points)
    Thanks so much, Bruce.

    One other question on a diff topic if you don't mind.

    We have a form on our website where people send us mail and they enter their email address in.

    Now that I'm getting these mails on the mac, I'm finding that the reply-to address is showing 3 times xxx@mail.com> <xxx@mail.com <xxx@mail.com>

    I'm sure it's only being sent once and if I copy that entire line and paste it elsewhere it only shows once, but was just wondering why it's doing that.
  • mousie4949 Level 1 Level 1 (0 points)
    I now have it set so that the deleted messages folder is on "my mac" but when I'm deleting messages they are not going in there... I can't see where they are going.

    When I had it set to put them in the trash, they were all going in there.

    What am I doing wrong?
  • Bruce Etnyre Level 4 Level 4 (1,440 points)
    I don’t know why it is showing up three times. You should start a new post with this question and see if other users can solve it.
  • Bruce Etnyre Level 4 Level 4 (1,440 points)
    In Mail preferences do you have the boxes checked to Move deleted messages to the Trash mailbox and Store deleted messages on the server?

    What is your setting for Permanently erase deleted messages when:? If it is set for When quitting Mail, they will be removed when you quit. Otherwise, they should be in one of the trash cans in the sidebar window in Mail.
  • mousie4949 Level 1 Level 1 (0 points)
    In Mail preferences do you have the boxes checked to Move deleted messages to the Trash mailbox and Store deleted messages on the server?

    What is your setting for Permanently erase deleted messages when:? If it is set for When quitting Mail, they will be removed when you quit. Otherwise, they should be in one of the trash cans in the sidebar window in Mail.

    I have it set move deleted messages to a separate folder. Erase deleted messages never. I have a trash can under mailboxes, and a deleted messages folder under "on my mac" and the when mail that is in folders "on my mac" gets deleted, I cant figure out where they go
  • Bruce Etnyre Level 4 Level 4 (1,440 points)
    I have it set move deleted messages to a separate folder. Erase deleted messages never. I have a trash can under mailboxes, and a deleted messages folder under "on my mac" and the when mail that is in folders "on my mac" gets deleted, I cant figure out where they go


    Where did you set Mail to “move deleted messages to a separate folder”?

    Are your deleted messages in that “separate folder”?
  • mousie4949 Level 1 Level 1 (0 points)
    seems to be working correctly now thank you.
  • Bruce Etnyre Level 4 Level 4 (1,440 points)
    If you mark it solved, maybe it will help someone else having the same or similar question.
  • mousie4949 Level 1 Level 1 (0 points)
    Thanks so much Bruce... I really appreciate your help.

    I posted a question regarding monitors elsewhere but no replies... could you take a stab at it?


    I was using a monitor with my pc and with my mac book they gave me an adapter. When I try to use with with the mac, on the monitor all I see is the desktop wallpaper I have, but nothing else from the mac. Any suggestions?
  • Bruce Etnyre Level 4 Level 4 (1,440 points)
    In System Preferences select the Display pane, Display tab. Click on Detect Displays.

    Also, although I don’t have a second monitor currently connected, I have previously and as I recall, when your computer detects another monitor, it has buttons for Mirror, or something like that. Try those buttons.
  • mousie4949 Level 1 Level 1 (0 points)
    ok thanks... I did check that out and i guess if i dont click mirror it will allow me to have different settings on the laptop monitor and the larger screen?
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