12 Replies Latest reply: Jun 2, 2008 9:47 PM by CasperGemini
craig6560 Level 1 Level 1 (0 points)
please can anyone out there help me,
1. i'm having problems with the installing itunes/quicktime
2. when launching send error report appears
3. when clicking on quick time not compatiable appears(tried properities)
4. uninstalled , installed completed
5. followed b noir instructions dated most recently thought I was there!!??

toshiba
  • 1. Re: itunes quick player
    b noir Level 9 Level 9 (71,995 points)
    3. when clicking on quick time not compatiable appears(tried properities)


    What's the precise text of the message that you're getting there when you try launching QuickTime? (That might give us a heads up on what might be going on.)
  • 2. Re: itunes quick player
    craig6560 Level 1 Level 1 (0 points)
    Thankyou for responding
    the reply to your question is as follows

    quicktime requires 2000 or later
    make sure compatibility mode is disabled in the compatibity tab for quicktime exe.

    thanks for your assistance

    my pc is xp
  • 3. Re: itunes quick player
    b noir Level 9 Level 9 (71,995 points)
    quicktime requires 2000 or later ... make sure compatibility mode is disabled in the compatibity tab for quicktime exe.


    Head back into the QuickTimePlayer.exe compatibility mode tab as per the following document. (Despite the title of that document, you've got the more common version of the error message for the same problem that one gets nowadays with newer versions of QuickTime.)

    Error -2096 message when opening QuickTime for Windows in Compatibility Mode

    Are any other boxes (apart from Compatibility mode) checked in there? If so, uncheck all of them and click OK.

    (Any box checked in there can cause a QuickTime compatibility mode message.)
  • 4. Re: itunes quick player
    craig6560 Level 1 Level 1 (0 points)
    Good mornin

    all boxes unchecked
    when loading answer is QT player encountered problem
    1. debug 2. send problem 3. don't send

    completed all 3.

    thanks again.
  • 5. Re: itunes quick player
    CasperGemini Level 5 Level 5 (4,305 points)
    Hello,

    Have you attempted a clean install?
    I'd attempt a clean reinstall:

    Go into Control Panel > Add/Remove Programs
    Remove these applications:
    1. Apple Software Update
    2. Apple Mobile Device Support
    3. iTunes
    4. QuickTime

    Restart the computer
    Download & Install the Windows Installer Cleanup Utility:
    http://support.microsoft.com/kb/290301/
    Launch the Utility: Start > Programs > Windows Install Clean Up
    Select any of the above mentioned applications, and click Remove

    Restart the computer again
    Download & install iTunes again from here: http://www.apple.com/itunes/download/

    CG
  • 6. Re: itunes quick player
    craig6560 Level 1 Level 1 (0 points)
    Sorry still saying encountered problem, after following you procedure....help!
  • 7. Re: itunes quick player
    CasperGemini Level 5 Level 5 (4,305 points)
    Try re-creating your library to rule out a corrupted library file:
    http://support.apple.com/kb/HT1451

    CG
  • 8. Re: itunes quick player
    craig6560 Level 1 Level 1 (0 points)
    Hi

    when trying to recreate folder, can't open itunes/
    I think their is a corrupt itune folder/library deleted all files of itune, still no luck

    thanks
  • 9. Re: itunes quick player
    craig6560 Level 1 Level 1 (0 points)
    Sorry to be a pain but a couple of question?

    1. how would I know if I have a corrupt file?
    2. how do I solve a corrupt file?

    Please go step by step.?!
  • 10. Re: itunes quick player
    CasperGemini Level 5 Level 5 (4,305 points)
    To answer your questions, it depends on the file that is corrupted. When you have a corrupted library file, iTunes tends to display an error message explaining that the library is corrupt, and it usually still allows you to open iTunes, but it won't list any music because it can't, based off of the current files.

    Since iTunes won't open, I'm curious as to whether you can open QuickTime? Go to Start > All Programs > QuickTime Player and see if it opens or if it displays an error message.

    I'd also like to know if you can open iTunes/QuickTime in a test user account. Follow these steps to create a new user:
    Test User Account on Win XP / Vista
    1. Go to Control Panel > User Accounts
    2. Click on "Create new user"
    3. Follow the prompts to create a new computer administrator
    4. Restart the PC and log in to the new account

    See what happens when you try to open iTunes, and then QuickTime as well.

    CG
  • 11. Re: itunes quick player
    craig6560 Level 1 Level 1 (0 points)
    Sorry but still no luck!?

    still itunes/quicktime showing on my start menu
    but when opening either they come up with the same encountered problem!?

    thanks for taking time out.
  • 12. Re: itunes quick player
    CasperGemini Level 5 Level 5 (4,305 points)
    You might want to take a look at this page:
    http://helpwithitunes.blogspot.com/

    CG