2 Replies Latest reply: May 26, 2008 9:15 PM by a brody
dubox22 Level 1 (0 points)
Earlier today, I bought a Maxtor One Touch 4 External hard drive for my macbook... I plugged it in via USB, the computer recognized the drive, etc. I attempted to install the software that came on the hard drive, which it seemed to do fine, and then it asked to Restart the computer. I told it to restart, and many hours later, it has yet to come back on. I've held the power button down to manually shut it off multiple times, including with the hard drive either plugged in or not plugged in, and nothing will get me past the initial OSX screen with the apple logo and the spinning "wheel" that we're all familiar with. Any help would be greatly appreciated, such as if theres a way to enter a "safe mode" of sorts, etc. or any other way of returning to normal functionality. thanks

MacBook, Mac OS X (10.5.2)
  • Kappy Level 10 (265,914 points)
    You will need to do the following:

    How to Perform an Archive and Install

    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.

    Repairing the Hard Drive and Permissions

    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.

    If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.

    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.

    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.

    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.

    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.
  • a brody Level 9 (65,743 points)
    Welcome to Apple Discussions!

    If you haven't yet attempted an archive and install, I'd recommend that only later after:

    1. Verifying your data is backed up.
    2. If it isn't, learn how to recover your data when your system is unbootable*:


    3. Then proceed with Kappy's directions.

    - * Links to my pages may give me compensation.