Internal modem will not dial out

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Level 1

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Internal modem will not dial out

I have recently upgraded from OSX 3 to OSX 4.2, both disks successfully loaded and my previous files in place. However when I attempt to connect through NetZero (through its own internet connect window), the internal modem does not dial. I have re-configured the Mac internet connect to NetZero and it does dial the correct number but I then get a failed to authorize message. I contacted NetZero and they are sending an upgraded version of their software, but I don't think that will solve the problem.

emac, Mac OS X (10.4.2)

Posted on May 30, 2008 8:52 AM

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Answer 1

j.v.

Level 5

4,155 points

May 30, 2008 9:35 AM in response to skeetmon

So it does dial (" ...and it does dial the correct number...") or it does not dial (" ... the internal modem does not dial")? Please clarify.

Can you listen in on a phone extension to verify that you have dial tone, that you hear the computer modem dial, and NetZero answers? Are username/password info saved in your keychain? Try launching keychain access and try to repair keychain, or delete any entries pertaining to netzero login and next time you connect, save login info to keychain.

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Answer 2

BDAqua

Level 10

238,973 points

May 30, 2008 12:21 PM in response to skeetmon

For less money you can get Dial-up that doesn't require any Software, I use this...

http://fastermac.net/

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Answer 3

skeetmon Author

Level 1

0 points

Jun 2, 2008 4:16 PM in response to j.v.

Thanks for the reply, I was able to follow your suggestions but they did not help.

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Answer 4

skeetmon Author

Level 1

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Jun 2, 2008 4:18 PM in response to BDAqua

Thanks. If the new software from NetZero doesn't change things, then there's no reason not to try your suggestion - they are about the same price.

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Answer 5

j.v.

Level 5

4,155 points

Jun 2, 2008 7:03 PM in response to skeetmon

So it really is dialing and you hear NetZero answering on an extension phone?

And no way that your username or password is incorrect? I assume that you've paid a visit to here?

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Answer 6

skeetmon Author

Level 1

0 points

Jun 3, 2008 8:40 AM in response to j.v.

When the internet connect window dials, I hear the dial tone and messages suggest everything is OK until authorization - then it fails. The fail to authorize is usually either incorrect password or member ID - I have double and triple checked that I entered those correctly. What puzzles me is where it was dialing from the NetZero window before upgrade to OSX 4, now it's not. I received the upgraded NetZero software but that didn't change anything.
Thanks for the NetZero link...I've been working with them as well.

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