5 Replies Latest reply: Aug 11, 2008 12:16 PM by renegade1111
olgavivl Level 1 Level 1 (0 points)
Every time i try to open entourage program from Office 2004 there is an error report : The Rules file appears corrupt. Rules cannot be used. Please help me. I tried to install the program again, but the problem remains. Thank you

I Mac, Mac OS X (10.5.1)
  • 1. Re: Entourage problem
    Axel Foley Level 5 Level 5 (4,000 points)
    Try This:

    CAUSE
    This issue may occur if the Rules file for your identity has been corrupted.
    Back to the top


    RESOLUTION
    To resolve this issue, re-create the Rules file for your identity:
    1. Drag the Rules file for your identity to the desktop. The Rules file for your identity is stored in the following Identity folder:
    Hard disk\Documents:Microsoft User Data\Microsoft Office 2008
    Identities\Your Identity Folder
    2. Start Entourage or Outlook Express.
    3. Re-create your Rules.

    Axel F.
  • 2. Re: Entourage problem
    olgavivl Level 1 Level 1 (0 points)
    I tried that, but after i removed the rules i can't open the entourage.
  • 3. Re: Entourage problem
    Axel Foley Level 5 Level 5 (4,000 points)
    Looks like the recommended method by Microsoft did not fix it. Look through other folders within the Microsoft User Data folder for other "Rules" files, following the same process with each.

    Ensure that you are dragging the files to the desktop instead of trashing them. You may have to trash them eventually but do not do that unless you are certain that one or all of the dragged files are corrupt.

    Axel F.
  • 4. Re: Entourage problem
    gbouffard Level 1 Level 1 (0 points)
    Thanks! It worked for me!
  • 5. Re: Entourage problem
    renegade1111 Level 1 Level 1 (0 points)
    Thank you for your resolution to this problem.

    I wanted to mention that this still worked running Leopard for entourage 2008.

    renegade