3 Replies Latest reply: Jun 1, 2008 9:13 PM by Russki
Russki Level 1 (0 points)
i have recently (2 hours ago) bought an ipod touch and hooked it up to my computer. first time i connect it to iTunes it asks me to register it so i did. As soon as im done registering the ipod disappears from my iTunes but it is still shwoing the charging battery symbol on its screen. So i pull out the USB wire and reconnect it and this time it gives me this error:

iTunes could not connect to the iPhone "" because an invalid response was received from device.

i click ok and again the ipod disappears. and it keeps disappearing or giving me that error no matter what i do. i tried completely removing iTunes (deleted the My Music, Program Files, iPod, and Temp folders) and i reinstalled the iPod driver in my device manager and still have that problem. i cant format it because the ipod doesnt remain detected in itunes long enough for me to click (it practically flashes and thats it) nor would i want to because the new one has the $20 apps.

it could have something to do with my previous ipod touch which i returned today. that one had iTunes crash when i was syncing it and gave me an unknown error that changed every time i tried to connect. Then when i tried to format it it gave me an error and the ipod got permanently stuck in the screen where it shows the USB cable pointing to the iTunes symbol and thats it. it too would not appear in iTunes but Windows would not detect it either.
Please reply, i have no idea what to do anymore >_<

Edit: i forgot to mention one thing, i did not reinstall itunes when i got the new iPod. i didnt think it would have been an issue.

Message was edited by: Russki

Windows XP Pro
  • Russki Level 1 (0 points)
    The thing wont let me do 2 edits for some reason but anyways. i took the new ipod and connected it to my dad's mac laptop and it works perfectly fine (unlike my old one which too would not be detected by mac) so i know its a different problem and its all in my PC.
  • CasperGemini Level 5 (4,305 points)

    I realize you've already reinstalled iTunes, but my concern at this point is more with Apple Mobile Device Support, seeing as your iPod touch is mounting in iTunes (however temporarily) as an iPhone.

    Try this:
    Go into Control Panel > Add/Remove Programs
    Remove these applications:
    1. Apple Software Update
    2. Apple Mobile Device Support
    3. iPod for Windows (this may or may not exist, either way, it's not needed so we can remove it)
    4. iTunes
    5. QuickTime

    Restart the computer
    Download & Install the Windows Installer Cleanup Utility:
    Launch the Utility: Start > Programs > Windows Install Clean Up
    Select any of the above mentioned applications, and click Remove

    Restart the computer again
    Download & install iTunes again from here: http://www.apple.com/itunes/download/

  • Russki Level 1 (0 points)
    while i was uninstalling i updated the ipod to 1.1.4 and hooked it back up after it was all done and it worked! Everything appears to be stable for now. Thank you