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User profile for user: Katherine 23
Katherine 23 Author
User level: Level 1
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My computer isn't recognizing my iPod.

When i plug the iPod dock into the USB jack, nothing happens. My Device Manager or My Computer doesn't show its plugged in, and it doesn't show up on iTunes. Nothing is recognizing its there. When I went to install the iPod Reset Utility, it says I have to have Windows 2000 with SP4 or Windows XP (SP2). -I dont.

Windows Vista

Posted on Jun 1, 2008 7:07 PM

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User profile for user: PT
PT
User level: Level 7
20,888 points

Posted on Jun 1, 2008 7:31 PM

First, you may need to reset it. Put the hold switch to the OFF/White position. Now toggle it ON/orange then back off again. Then press and hold both the MENU and center buttons on the iPod and hold them for a good 15 seconds or so. Your iPod should reboot starting with the Apple Logo screen.
If it doesn't work the first time, give it a second or third go. Sometimes it takes a few/several tries.
See this thread as an example of what I mean by needing to try it many times...
http://discussions.apple.com/message.jspa?messageID=5065208
Then if that gets you no where start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Patrick
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Question marked as Best reply
User profile for user: PT
PT
User level: Level 7
20,888 points

Jun 1, 2008 7:31 PM in response to Katherine 23

First, you may need to reset it. Put the hold switch to the OFF/White position. Now toggle it ON/orange then back off again. Then press and hold both the MENU and center buttons on the iPod and hold them for a good 15 seconds or so. Your iPod should reboot starting with the Apple Logo screen.
If it doesn't work the first time, give it a second or third go. Sometimes it takes a few/several tries.
See this thread as an example of what I mean by needing to try it many times...
http://discussions.apple.com/message.jspa?messageID=5065208
Then if that gets you no where start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Patrick
Reply

My computer isn't recognizing my iPod.

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