entourage not starting...

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Level 1

0 points

entourage not starting...

Hi There, i have Microsoft office 2008 student edition, and i just installed an update, but now entourage won't start after i installed that update, all the other office programs work fine, but when i open entourage it comes up with a "Customer Experience Improvement Program" assistant, then when i finnish that assistant entourage never opens, and then if i try to open entourage again, it does the exact same thing...

please help... thanks so much...

chrisvince

Macbook, Mac OS X (10.5.3)

Posted on Jun 2, 2008 1:50 AM

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Answer 1

Defcom-UK

Level 6

15,488 points

Jun 4, 2008 3:52 AM in response to chrisvince

Hi

This is the iSight forum, try this forum http://discussions.apple.com/forum.jspa?forumID=687

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Answer 2

Alexandre

Level 3

854 points

Jun 4, 2008 10:18 AM in response to chrisvince

Hiya,

just out of interest, what is wrong with macmail. I run entourage student 2004 and have no trouble with that at all, but mainly I use mac mail.
In direct answer, you could try to trash your:
com.microsoft.Entourage.plist
It's located in your homefolder/library/preferences/

NB: you need to post to the correct discussion tho' - otherwise the responses will be a little thin on the ground 😉

Message was edited by: Alexandre

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Answer 3

Aug 15, 2008 1:33 AM in response to chrisvince

I had this problem this morning

http://www.entourage.mvps.org/error/install_update.html

I fixed it by following that guide

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