Previous 1 2 Next 24 Replies Latest reply: Jun 9, 2008 9:11 PM by metaza
metaza Level 1 Level 1 (0 points)
I've been trying all different ways to install the latest version of itunes.
I've tried downloading manually and installing but the installer doesn't launch.

So i've tried to do it using the Apple Software Update, but everytime it comes up with:
'Errors occured while installing updates. If the problem persists, choose tools > download only and try installing manually!

I'm out of options!

Any help?

PC, Windows XP
  • polydorus Level 6 Level 6 (11,950 points)
    A number of people seem to be getting silent failure of the iTunes installer and I don't know a solution.

    If you are intersted in a little experiment and you are computer literate, you could try the following.

    Download and save a copy of the installer from:
    http://www.apple.com/itunes/download/

    I assume you have tried this aready and it did not run.

    Open a cmd Window – Start>>RUN CMD
    Drag iTunesSetup.exe to command window to get full path
    Then after it type a space then copy& paste the following text:
    /l*v C:\log.txt

    The installer will create a log file c:\log.txt

    Take a look in the log file with Wordpad and see if you can see any failure messages towards the end of the file.

    I do not know if I will be able to make anything of any faiure message, but it might help.
  • metaza Level 1 Level 1 (0 points)
    thanx for your quick response!

    i follwed your instructions, but i cannot find the txt file in whis i can copy & paste in the 'error code' for you.
    Where does it save the file? Does the run cdm supposed to tell you?

    Thanx
  • polydorus Level 6 Level 6 (11,950 points)
    Did you manage to open the command window and run the installer from it?

    I am not clear if you succeeded in doing that as instructed.

    If you did, open My Computer and double click on your c: drive.

    Scroll down past the folders and you should find some files. If it worked you should find log.txt. Try opening it with wordpad.

    I don't know if I will be able to make anything of the error, but if not we could try emailing the log to Apple.

    If you are not comfortable doing this kind of thing with the CMD window, I could try it with someone else.

    Another place you can look for error messages in in your even viewer.
    Control Panel>>Adninistative tools>>Event viewer.

    It is best to look immediately after trying an install so that any message is at the top.
  • metaza Level 1 Level 1 (0 points)
    yeah i dragged n droped the installer into it
    but then ur next instruction was to type in the code

    how do i open the installer within the command window?

    it does nothing when i drag it in, and does nothing when i type in and enter the code
  • polydorus Level 6 Level 6 (11,950 points)
    OK lets have one last go.

    Download the iTunes installer and save the file on your PC. The desktop is an easy place to put it.

    Go to Start>>Run, then type CMD.
    A black window should open up.
    Drag iTunessetup.exe into the cmd window. You should see appear there with a long path in front of it.

    Type a space, then copy and paste the following line into the cmd window.

    /l*v C:\log.txt

    The text should appear after iTunessetup.exe spearated by a space.

    Press return with the cursor in the cmd window after the pasted text to run the installer.

    This should create the log file.
  • metaza Level 1 Level 1 (0 points)
    yeah i'm sorry to be annoying but i did all that exactly how you said it
    but as soon as i press enter the next line is back to
    C:\Documents and Settings\"my name">

    and does nothing, it doesnt launch, open, say anything, just the next line.
  • polydorus Level 6 Level 6 (11,950 points)
    OK, in that case, it sounds as though the installer doesn't start at all, so we can't even get a log file. Very strange.
    As a matter of interst, what size is the installer file you have and also the version number? You should be able to see this by hovering the pointer over the file in Windows Explorer.

    Have you tried downloading the installer from FileHippo?
    http://filehippo.com/download_itunes/

    It would be intersting to see if that worked.

    Also have you had a look in the Event Viewer as I suggested in an earlier post.
  • metaza Level 1 Level 1 (0 points)
    yeah i looked at the event viewer, but couldnt find any errors for the installer, probably cuz its not even coming up with errors cuz the installer isnt even starting

    I'll try downloading from that link you sent me

    The version i've got is 57mb and its itunes 7.6.2.9

    I seem to recall that i couldnt install the current version of itunes from downloading from the apple site, i had to download it from another source, maybe its got something to do with that?
  • b noir Level 9 Level 9 (72,015 points)
    Is anything else installing on the PC at the moment, metaza?

    For example, are Windows Updates downloading and installing for you?
  • metaza Level 1 Level 1 (0 points)
    no not that i know of no

    i tried downloading from that filehippo site, not the apple site, and when i started the installer a box came up that says
    Itunes installer has encounted a problem and needs to close. wqe are sorry for the inconvenience etc etc etc etc

    aargh this is so confusing
  • metaza Level 1 Level 1 (0 points)
    with the new installer, i looked into the event viewer and this time there was an event error, but this is all it says:

    Faulting application itunessetup.exe, version 7.6.2.9, faulting module itunessetup.exe, version 7.6.2.9, fault address 0x00001ac0.
  • polydorus Level 6 Level 6 (11,950 points)
    At least we have some sort of error message from iTunes setup, unfortunately I don't know what it means.

    You are logged on as an adminstator are't you, I didn't ask before. Do you have another account you could try installing from?

    There are a couple of other things I would like you to try.
    Empty Your Windows Temp directory. The following article tells you how towards the bottom of the page under: *Empty your Temp directory and restart*
    http://support.apple.com/kb/HT1926

    Does that allow the install to go through?

    It would be intersting to see if the stand alone QUicktime installer works on your system, I still wonder if you have a more general problem with isntalls.
    You can download from the following apge, you want the version WITHOUT iTunes.
    http://www.apple.com/quicktime/download/win.html
  • polydorus Level 6 Level 6 (11,950 points)
    I forgot to mention in my previous post, have you tried swtiching off virus checking when you install?
  • metaza Level 1 Level 1 (0 points)
    firstly, your a wonderful human being for trying to help me so much hehe

    now.. yes i have tried installing in another user profile! - same thing

    Yes, i've turned off antivirus - same thing

    And i tried deleting everything in temp folder and restarting.
    All but 2 things could be deleted in the temp folder, so i left them, restarted, and tried both the apple.com installation and the other one i got from filehippo and the apple one still does nothing, and the filehippo one still starts then reports an error like before!

    I can't imagine why i'm having so much trouble with this installation cuz like, i've only just reformatted everything on the comp, so it should be a nice clean slate to start on!
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