Applecare Repair Turnaround Time?

According to my local Genius Bar, it looks like I need to send my MBP out to Apple to have my Logic Board replaced. Anyone have experience with sending out their Macs to Apple for repair? What kind of turnaround time should I expect?

Macbook Pro, 15.4" 2.16ghz C2D, 3GB RAM, Mac OS X (10.4.10), Presonus Firebox

Posted on Jun 2, 2008 11:59 AM

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11 replies

Jun 2, 2008 12:17 PM in response to dreamsareweird

I would also make sure your genius bar agrees to terms such as if it isn't available in three weeks that a replacement computer be offered, and have them put it in writing. There have been a few cases here where it has been reported to be longer, but when I call them, they tell that normally they can offer a replacement when the wait time excedes that length. So just make sure their replacement offer is one that you are comfortable with. If not, ask around at various authorized service centers:

http://www.apple.com/buy/

Jun 2, 2008 12:31 PM in response to dreamsareweird

That really depends on what the status of your backup is, whether you can agree with them not to erase and information, or to try to recover information first, whether or not you are concerned that a replacement computer may come out and only be able to load a newer operating system, and how much faith you have in their refurbished parts that may be put in its place. Usually it is pretty good either way. Don't forget many logicboard repairs are due to people not knowing how to handle the ports and cableson their computer*:

http://www.macmaps.com/frayguide.html

Not that you are one, but it is something to be aware of.

- * Links to my pages may give me compensation.

Jun 2, 2008 7:18 PM in response to a brody

It's not crackly. There is constant line noise all the time, even with nothing plugged into the input but it is activated. The i/o board has been replaced by my local Apple store and the problem is still there. It's been determined to be a logic board issue.
I rarely use the input, but do need it. I commonly use a firewire audio i/o device for recording.

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Applecare Repair Turnaround Time?

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