Help to reactivate my iPhone after replacing with new SIM card?

Question

Level 1

10 points

Help to reactivate my iPhone after replacing with new SIM card?

I am trying to activating my iPhone after replacing the old SIM card with new one. When I connect the iPhone to my PowerBook, the iTune window ask me to answer this:
----------
- I am an existing AT&T wireless customer:
- replace a phone on my account with this iPhone.

or

- I am a new AT&T wireless customer:
- Activate one iPhone now.
---------

What would be my option?
I am an existing customer but I just had problem using my iPhone. The Apple tech support suggest me to replace SIM card to solve the problem.
Thanks in advance!

1) PowerBook G4/15"/1.67ghz/1.5gb/, Mac OS X (10.4.10), 2) PowerBook G3/Pismo/500mhz/Mac OS X(10.4)

Posted on Jun 5, 2008 8:07 AM

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Answer 1

Jun 5, 2008 8:14 AM in response to blue sky

You select the first option.

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Answer 2

altung90

Level 1

0 points

Jun 28, 2008 6:04 PM in response to blue sky

I'm having the same problem...When i choose that first option it wants me to purchase a new package..how do i avoid this?

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Answer 3

Jul 1, 2008 5:42 PM in response to altung90

I had the same problem with a faulty ATT card. The iTunes window says that you start a new 2 years term/contract.. I was very hesitant to click "submit".
When I called AT&T, their help desk checked the account and confirmed that I should click "submit" and it would NOT start a new term, all it would do is confirm that I am the person that originally owned the phone. She actually checked it with tech.
It's still weird and uncomfortable, but I guess I had to trust them on that one..

Just make sure the confirmation procedure is for your existing account and telephone number.

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