3 Replies Latest reply: Jul 1, 2008 5:42 PM by Christina Buech
blue sky Level 1 (0 points)
I am trying to activating my iPhone after replacing the old SIM card with new one. When I connect the iPhone to my PowerBook, the iTune window ask me to answer this:
- I am an existing AT&T wireless customer:
- replace a phone on my account with this iPhone.


- I am a new AT&T wireless customer:
- Activate one iPhone now.

What would be my option?
I am an existing customer but I just had problem using my iPhone. The Apple tech support suggest me to replace SIM card to solve the problem.
Thanks in advance!

1) PowerBook G4/15"/1.67ghz/1.5gb/, Mac OS X (10.4.10), 2) PowerBook G3/Pismo/500mhz/Mac OS X(10.4)
  • Allan Sampson Level 10 (123,405 points)
    You select the first option.
  • altung90 Level 1 (0 points)
    I'm having the same problem...When i choose that first option it wants me to purchase a new package..how do i avoid this?
  • Christina Buech Level 1 (10 points)
    I had the same problem with a faulty ATT card. The iTunes window says that you start a new 2 years term/contract.. I was very hesitant to click "submit".
    When I called AT&T, their help desk checked the account and confirmed that I should click "submit" and it would NOT start a new term, all it would do is confirm that I am the person that originally owned the phone. She actually checked it with tech.
    It's still weird and uncomfortable, but I guess I had to trust them on that one..

    Just make sure the confirmation procedure is for your existing account and telephone number.