1258 Views 3 Replies Latest reply: Jul 1, 2008 5:42 PM by Christina Buech
I had the same problem with a faulty ATT card. The iTunes window says that you start a new 2 years term/contract.. I was very hesitant to click "submit".
When I called AT&T, their help desk checked the account and confirmed that I should click "submit" and it would NOT start a new term, all it would do is confirm that I am the person that originally owned the phone. She actually checked it with tech.
It's still weird and uncomfortable, but I guess I had to trust them on that one..
Just make sure the confirmation procedure is for your existing account and telephone number.