iPhone error (1619) Please be nice and help:) Thanks!!!

Question

Level 1

27 points

iPhone error (1619) Please be nice and help:) Thanks!!!

My iPhone is in recovery mode. I plugged my iphone into my iMac and then iTunes opened and a pop up opened and said

"An ipod has been detected, but it could not be identified properly. Plesase disconnect and reconnect the ipod, then try again. An unknown error occurred (1619)."

1. Its an iphone, not an ipod. 2. I reconnected it over and over, but the same pop up occurs. My iphone is still in recovery mode. How can I get my iphone out of recovery mode or get it to just connect to itunes? Please be nice and hep me. Thanks!!! Any info you could give me would be much appreciated.

iMac, Mac OS X (10.4.11), none

Posted on Jun 7, 2008 12:21 PM

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Answer 1

Nathan C

Level 5

6,260 points

Jun 7, 2008 1:10 PM in response to mdee4

mdee4,

Are you using USB 1.1 or 2.0? iMac G4's could be either depending on when it was made.

Is there a USB hub involved?

Have you tried reinstalling iTunes?

Thank you,

Nathan C.

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Answer 2

mdee4 Author

Level 1

27 points

Jun 7, 2008 1:19 PM in response to Nathan C

I tried the USB 1.1 and 2.0 but still says the same pop up. I don't use a USB hub. Someone please help me.

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Answer 3

deggie

Level 10

167,177 points

Jun 7, 2008 1:22 PM in response to mdee4

Are you using a PC card to get USB 2.0?

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Answer 4

mdee4 Author

Level 1

27 points

Jun 7, 2008 1:28 PM in response to mdee4

I reinstalled iTunes and now my iphone connected to iTunes. Thanks evryone who helped. Everything works now. All I had to do was reinstall iTunes. once again, Thanks:)

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Answer 5

gaz10

Level 1

4 points

Aug 12, 2008 4:49 PM in response to deggie

hey i get the exact same error msg as the last guy that posted stating that everytime he plugged in his iPhone he kept getting an error code 1619,, i have the same problem but with my ipod touch and this error msg will not go away and let my ipod recover from updating it to 2.0.1 software..

pls pls help!

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Answer 6

gaz10

Level 1

4 points

Aug 12, 2008 4:52 PM in response to Nathan C

hey i get the exact same error msg as the last guy that posted stating that everytime he plugged in his iPhone he kept getting an error code 1619,, i have the same problem but with my ipod touch and this error msg will not go away and let my ipod recover from updating it to 2.0.1 software..

pls pls help!

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Answer 7

papabach

Level 1

5 points

Aug 14, 2008 11:35 AM in response to mdee4

Just had the same problem, and spoken to Apple tech support.

The advice was to plug the iPhone into a different USB port (has to be USB 2.0), fire up iTunes and then plug in the iPhone. This time it worked, the iPhone was recognised. From this point, select the device on the left window pane, and then click the "Restore" button in the main pane.

The firmware restore took about 10 minutes. Just leave the phone plugged in until the main pane asks whether to set it up as a new iPhone or restore from the backup...

Thanks to the efficient Tech Support guy, but the iTunes/iPhone software should be a bit more robust, and warn if there are any known USB port incompatibilities...

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Answer 8

gaz10

Level 1

4 points

Aug 14, 2008 3:58 PM in response to papabach

i've tried to reinstall itunes and did so and re-plugged the ipod into itunes once starting up and it still has the same problem.. and one time it did do recognise it and told it to restore and it just came up with an error 6?? could my problem just be part of the PC card usb bus im using?? it is usb 2.0 and high speed??

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Answer 9

VgirlCC

Level 1

4 points

Aug 27, 2008 8:10 PM in response to gaz10

I am having the same problem and I have reinstalled itunes and changed all USB ports and nothing is helping. I'm running windows vista.

Sometimes I get error 1619 and sometimes I get a message from Windows telling me the USB device has malfunctioned, other times I get a message from windows saying that the USB driver has not installed successfully.

I was trying to restore my iphone and wipe all the data from it, now its displaying the connect to itunes picture but my computer wont let it!

Please help! I don't know what to do, I've only just got the iphone from a friend who upgraded and now I have a dead phone!

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