optical audio output not working on mac mini

I have a brand new mac mini (less than a week old) that I've hooked up to my media center. Unfortunately, when I hook the optical audio output to my Pioneer receiver, I get no sound. I know the receiver decodes optical audio correctly because it does so with my DVD player and my Xbox. I have tried all 4 optical inputs on the receiver, and have tried two different optical cables, as well as 2 different optical adaptors (required by mac mini to go from TOSLINK to the mini TOSLINK output on the mac). This tells me that all signs point to the problem being with the mac audio optical output stage itself. I have called apple technical support and have had it looked at, at an apple store. Unfortunately, the apple store does not carry a device where the audio output could be plugged in to verify that no sound is delivered. Apple refuses to replace the unit because I cannot prove to them that the problem is with the mac mini and not with the pioneer receiver. I find this incredible. My first experience (and quite possibly my last) with a mac has proven to be a nightmare.

Before I contemplate returning the unit and demanding my money back, is there any help anyone can provide....some magic bullet I've overlooked? Has anyone else had this problem?

Thanks....

mac mini (intel), Mac OS X (10.5.2)

Posted on Jun 8, 2008 1:58 PM

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5 replies

Jun 8, 2008 2:24 PM in response to wr_wheel

Have you gone in to the sound Preferences? Click Apple - System Preferences - Sound

and see if when you plug in the toslink if it changes to "digital out"

also when it is on digital you should be able to see the red light on the other end of the cable (end that goes in the receiver) if you have no light and the mini says digital is on then you probably have a bad port in the mini

Jun 8, 2008 2:17 PM in response to wr_wheel

Since the audio jack on the Intel Mini is both analog and optical, the depth of insertion of the plug is critical.

I have sometimes triggered the optical circuitry (instead of the analog) by pressing a stereo mini plug in a bit too far. I imagine the opposite problem is possible too, namely that the TOS plug is inserted in such a way that it triggers the analog circuitry rather than the optical.

Jun 8, 2008 2:39 PM in response to gsr1379

Thanks for the reply. Yes, when I plug in the optical cable to the mac, it senses it correctly and changes from "Internal Speakers" to "Digital Out" under the sound system preferences. Also, there is definitely red light coming out of the other end of the cable. That only tells me that the "carrier frequency" of light is most probably being generated, but not that the digital audio information is being modulated on top of it.

Any other ideas? Out there?

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optical audio output not working on mac mini

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