2347 Views 4 Replies Latest reply: Jun 24, 2008 4:03 AM by tinas37
Well start with these articles and see if that gets you anywhere...
iTunes for Windows: iTunes 7 doesn't recognize iPod
iPod missing in "My Computer" or in iTunes for Windows
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
I have been having the same problem w/ my iPod nano (2nd Gen). It actually started before I had my new computer w/ Windows Vista. My old PC was Windows XP & the same problem occurred.
The PC doesn't "recognize the device" when I plug in the iPod. I have tried many, many, many times to follow the steps in the articles on the apple.com site & did everything that you stated in your 6/9 post.
At the step where you need to reinstall iTunes, I did that, but then the directions are (Select your iPod in the source list and click "Check for Update" under the Summary tab. iTunes will check to see if your iPod needs to be updated and perform the update for you.) However, the iPod never showed up on the source list. So, I skipped that step and went onto "Restore".
When I came to the last part of trying to correct this: Putting iPod into Disk Mode, it didn't work. Step 5 of that process (Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect") didn't happen when I connected the iPod to the computer.
I am very frustrated that I have tried everything for a long time now (months), and even with a new PC & OS, I have the same problem. I don't have an Apple store near me. What should I do now?
First, you really should start a new thread.
Second, you say that putting it in disc mode didn't work. But I am unclear as to which part didn't work. Were you able to get it into disk mode first before you even plugged it into the computer? Your post only mentions plugging it in and the computer not seeing it, so I am not sure if you got it into disk mode first.
And finally, have you tried a different USB sync cable?
Following the directions on the site about putting it in disk mode, step 5 didn't work. I did reset it so that the checkmark was on the iPod display, but then when I connected the iPod to the computer, as directed, the display didn't change to "do not disconnect".
I have used several different USB cords.