sync Nokia N73

Could you provide what is the current firmware version available on your device and what was previous one?

I have the same problem. N73 not syncing, no bluetooth file exchange, no pairing. Current s/w version: 4.0736.2.0.1, previous one was 4.0735.3.0.1. Brand new phone...

I bought a Nokia N73 in Telcel in Mexico, have the same problem and another one with the telephone, which is unstable, rejects the SIM and it is blocked. I had to return it and now I wait for iPhone. Nokia don't support syncing.

Ok I have the same issue and I can't use iSync or browse the device / Send files anymore. You can pair your device but nothing more with it. I am stuck with non synchronizable device ;( !!

Don't know where is the issue but please someone fix it asap -- I can't work without my agenda !

Nokia N73 Version 4.0812.4.0.1 (before the upgrade of the nokia firmware it had worked very fine)

Spain / Madrid

Hello! I've called Nokia Customer Care yesterday and they say that don't result problems with new N73 firmware and iSync.

They suggest me to reset the phone with this combinations:
Total reset: *#7370#
Partial reset: *#7780#

I've not trusted codes but ... I think that isn't a real solution.
Bye.

Did it work?

I have the same problem.

Nokie N73, software version: V 4.0736.3.2.1.
iSync Version 3.0.2 (574.0)

No, neither of the codes is doing the trick. downgrading to the old firmware is not possible. I tried to contact nokia about this, but they are not aware of the problem, and they don't seem to care at all. Nokia blames mac and same happens the other way around. But, both apple and Nokia advertise with the possibility of synchronisation via blue tooth, so i think they have to come with a solution. I blame nokia for this problem, it is not possible to test an OS with all blue tooth devices, but a phone should be tested with all OS's. So I suggest, let's all send e-mails to nokia about this and make them come to a solution.

I do agree as I had to call nokia and got a very basic answer. They also want you to call their expansive hotline phone number and we can see incompetent troubleshooting on this.
So I am stuck as I can't send file to my nokia and can't synchronize it. This week I will get a brabd new nokia n73 model for testing (from my job) and I will inform you.

oh by the way, using older previous version of the OS down to my macbook allowed me to synchronize but with some errors. I am unable to check the reasons of the error reported by iSync (not very verbose) so I don't know if the sync is completed 100%. In any case, the problem happened since I had to upgrade the nokia firmware in order to get it more stable so I think it is still a nokia problem.



--- see below

Thank you for contacting Nokia Care.

Regarding to your consult we inform that you can contact with Apple in: www.apple.com
This application, iSync, is owned by Apple.


Please don't hesitate to contact us again if you have any further questions.


Yours faithfully

Patricia M.

Nokia Service Professional
Spanish Team
Nokia Care
902 404 414

I may have a solution:

The Missing Sync for Symbian has just been released, it's $40(US) which isn't cheap but the N73 is listed as being supported. It also adds more features than iSync alone.

I can't see any demo, I may've missed it so I've not tested it. If anyone does, do let us know.

http://www.markspace.com/products/symbian/ms-overview-mac.php


btw. all my contact with Nokia were of no help at all.

(I'll post this on the various N73 threads)

I have tried Missing Sync back in the past and it is very nice alternative but I think the issue is different.

Can someone confirm me that they also have issue with "bluetooth" file exchange ? can you all send and receive file from your computer to this nokia phone ?

Dear Stuartea71, if you had found other threads on the same subject (within and outside this forum), could you past here the direct links please ?

Thanks you

File exchange doesn't work with Bluetooth and firmware 4.0735.3.0.2. It all works with the USB cable. and the Nokia Software still works with the USB cable.

Missing Sync for Symbian is a new product for the Symbian platform (including the N73) so I'm hoping it will work. I've mailed them to confirm. It supports iTunes/iPhoto.


Posts:

Mine: http://www.mistermac.co.uk/files/644cd413d56697b354673f7d23d169fc-320.html

On Apple Discussions:

http://discussions.apple.com/thread.jspa?threadID=1355917&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1613711&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1629189&tstart=0

At Nokia's site: http://discussions.europe.nokia.com/discussions/board/message?board.id=connectiv ity&message.id=17410&jump=true#M17410

Turns out there is a Demo:

http://mirror.markspace.com/missingsyncsymbian1.0.0.dmg

"NOTE: You must be running Mac OS 10.5.4"

Sadly after it pairs with the phone, I get the following error:

OBEX error fileTransferServicesDisconnectionComplete
kOBEXSessionTransportDiedError|
kOBEXSessionNoTransportError|
kOBEXSessionNotConnectedError: -21880.

I notice the Bluetooth icon in the menu bar briefly gets the slash "-" through it, and on the phone the icon is becomes bracketed (B) to indicate they are trying to do something.

Maybe it's just me?

thanks for all of these informations. So we are not alone.

Remember I told you that for my previous N73 I upgraded to Version 4.0812.4.0.1 (before the upgrade of the nokia firmware it had worked very fine) ? btw I did in order to get better performances and this is true, phone ran faster and was more stable.

Today I got a brand new N73 (not upgraded yet). By the way, these new models can be upgraded online from the mobile phone itself if you own 3G access.

Well unfortunately this is the same status : The brand new phone comes with V 4.0735.3.2 !!! and it does not work.

you can not browse the phone using bluetooth from the mac, you can NOT send any file. From the mobile you can not even "connect" to your mac.

The only thing I've been able to do is to PAIR the device but with a strange behaviour :
the "bluetooth Setup Assistant" is stuck to the same screen just after he had succeeded with the pairing. So no confirmation screen, nothing.

(btw same behaviour with newest firmware from nokia too!)

and moreover, I can't do "add device" to iSYNC !

he said : 1 device found
"iSync cannot connect to this device"

!! so it has something to do with any version from V 4.0735.3.2 and later release ?

Well, if we can't do any bluetooth exchanges of files, that we can not browse and sync it, we really need nokia and apple to check it together because something has been changed recently that make the n73 useless with apple computers.

I would suggest to all of us that we qualify the issue :
(to be sure we are suffering the exact same behaviour)

1 ) erase any iSync profile (remove device) of any N73 phone
2 ) erase any bluetooth N73 profile from the bluetooth assistant
3 ) unpair the N73 and apple computer

now we are back to the beginning as if we just bought a new nokia phone or new apple computer.

1 ) identify N73 firmware version / MAC OSX version / Computer Architecture
2 ) disable - enable bluetooth from the phone and also from the apple computer (trying to reset any link)
3 ) Use "set up bluetooth device" : the "Bluetooth Setup Assistant" will now appear - Then select "Mobile Phone" and "continue"
4 ) Your phone bluetooth name should appear, select it then "continue"
5 ) Next screen appear, "continue"
6 ) now you have to pair your phone. The assistant will give you a code to enter to your mobile phone. That should work but should also be slow and looks to "hang" while "Gathering additional information about your mobile phone" --> you can see animated "sun" showing that it is "in progress". In a normal condition, it should be quick and you should get a positive confirmation that the setup has been done properly.
7 ) we are still stuck to the same screen and the animated "sun" is still animated (bottom right).
8 ) The bluetooth icon on the right of the mobile screen has no bracket (it means it is not connected) so what is doing the assistant ??
9 ) Don't close the Assistant yet. You can verify that the phone has been installed to your MAC OS X "bluetooth" menu or from the "bluetooth preferences" panel. Let the Assistant opened anyway...
10 ) Since the component are paired and the phone is available from the MAC OSX bluetooth menu you can try to send a file to the phone or browse it, also check that the phone is now available into iSync etc...

--> as you can see it is not working. After many attempts and 2 tested nokia firmwares on an up to date Mac OS X computer, it is not working anymore. Oh and by the way, the assistant is still stuck to the same "pairing" screen with the same animated icon... it is now ten minutes runnning...

so I am thinking that since firmware 4.0735.3.2 the issue appeared.

Can you all do the same troubleshoot test so we can prevent NOKIA or APPLE support engineers to request us for the same data in a loop ?

By this we can force Nokia to test the firmwares (it is not only iSync specific issue as we can see) and maybe ask Apple to support us.
yeah you as you know that Apple updates are automatically delivered so we never know if something could have been modified in the bluetooth driver these last week...

to resume : I had tested 2 firmwares, bluetooth feature "send/browse file" does not work. I let you follow this to be sure I am not a single customer with such issue.

No, where not alone.

I think I had contact with the right person in nokia world. He was really helpful. He told me that the technical staff is working on it, but there is no solution yet, unfortunately. I really can't imagine that it is that hard for the experts to find a solution but just a lack of priority, which is a shame. So there is hope, the problem is qualified, I think.
I agree it is not an isync problem but a connection problem. I also tried an extern USB-Bluetooth adaptor, which didn't work either. Which actually only proves the bluetooth device inside the mac works, since they use the same driver. I was not able to use or install an other one.