1 2 Previous Next 16 Replies Latest reply: Jan 18, 2006 8:29 PM by Cory Shubert
TP2GO Level 6 Level 6 (12,605 points)
If you need to re-install the current version of iTunes here is a trouble free way of doing so... this may or may not take care of other problems as well, if so good luck... my only assumption here is you already have a good and problem free System... if in doubt ask 1st.

1st remove the receipts for iTunes so as a new copy can be reinstalled....
To do it yourself....
Go to the main System library and open the Receipts folder or Type 'Receipts' in Finder search box to find receipts folder....
drag to the trash... iTunes4.pkg and check to see if any other 'iTunes.pkg' files are there, if so, drag also to the trash but only the ones starting with 'iTunes' leave all others untouched and close the folder.
or have a GUI like Desinstaller do it for you..

Check that your HD is in order with 'Disk Utility' ...
Run repair HD from original CD or DVD install disk...
insert disk and re-start holding down the 'c' key until you see the spinning gear.
At installer level do not continue...
Use top left menu and go 'Disk Utility' (pre Tiger).... use 'Utilities' Menu for Tiger and go 'Disk Utility'
select your HD volume with Operating system on...
select 1st aid... select repair Hard Disk.
if errors are repaired run again until none are reported then verify your HD.
quit and return to the Finder Do not continue with the Installer...
    
Check the permissions are set correct on the Apple installed software...
Use 'Disk Utility' from Applications > Utilities > select HD... select 1st aid. repair permissions... if repairs are needed run again until none are repaired... do not worry about messages 'we are using special permissions etc... they are OK Quit when finished.   
Click here to download iTunes 6.0.1 .... then install.
* if you have any combo system upgrades that need to be applied, now is the time to do it.... make iTunes the last thing to be installed.
   
Now do the HD repairs and permissions repairs again, as above, in the same order. Important

Your iTunes program should work OK now ... there are a few bits which are optional and I recommend as good things to do and that is, Check and set correct permissions on all your music files, replace the dock icon and convert the ID3 tags   

Use BatChmod to set correct permissions on your home ~ Music folder
This compact GUI will perform the same tasks as a 'command line in Terminal '
drag the complete Music folder with libraries and iTunes Music folder inside to the BatChmod Icon and drop....
check path is correct.... tick if not already.... Owner=R W X, Group=R, Others=R,
for a 'Shared Folder' ... tick if not already.... Owner=R W -, Group=R W -, Others=R W -.
then tick 'Apply ownership and privileges' 'unlock'... click Apply... provide password... all done very quick...
Drag the iTunes Icon from the dock and replace it with a new copy from the Applications folder
Sometimes it also a good idea to convert ID3 tags...Start iTunes and select all songs in the library ... select from top menu 'Advanced' choose 'convert ID3 tags' .... ver. 2.3 works well with iTunes.

still having problems with iTunes run the latest 'combo' system upgrade... Mac OS X 'Combo' Update 10.4.3 for Tiger... Mac OS X Combo Update 10.3.9 for Panther... Click here for OS X 10.2.8 combo upgradeJaguar
  • 1. Re: Need to Re-install iTunes - here is how to do it
    oskar Level 1 Level 1 (0 points)
    If you need to re-install the current version of
    iTunes here is a trouble free way of doing so... this
    may or may not take care of other problems as well,
    if so good luck... my only assumption here is you
    already have a good and problem free System... if in
    doubt ask 1st.


    1st remove the receipts for iTunes so as a new copy
    can be reinstalled....
    To do it yourself....
    Go to the main System library and
    open the Receipts folder or Type 'Receipts' in Finder
    search box to find receipts folder....

    drag to the trash... iTunes4.pkg
    and check to see if any other 'iTunes.pkg' files are there, if
    so, drag also to the trash but only the ones starting
    with 'iTunes' leave all
    others untouched and close the folder.
    or have a GUI like Desi
    staller
    do it for you..

    Check that your HD is in order
    with 'Disk Utility'
    ...
    Run repair HD from original CD or DVD install disk...

    insert disk and re-start holding down the 'c' key
    until you see the spinning gear.
    At installer level do not continue...
    Use top left menu and go 'Disk Utility' (pre
    Tiger).... use 'Utilities' Menu for Tiger and go
    'Disk Utility'
    select your HD volume with Operating system on...
    select 1st aid... select repair Hard Disk.
    if errors are repaired run again until none are
    reported then verify your HD.
    quit and return to the Finder Do not continue with
    the Installer...
        
    Check the permissions are set
    correct on the Apple installed software...

    Use 'Disk Utility' from Applications > Utilities >
    select HD... select 1st aid. repair permissions... if
    repairs are needed run again until none are
    repaired... do not worry about messages 'we are using
    special permissions etc... they are OK Quit when
    finished.   
    Click
    here to download iTunes 6.0.1
    .... then install.

    * if you have any combo system upgrades that need to
    be applied, now is the time to do it.... make iTunes
    the last thing to be installed.
       
    Now do the HD repairs and permissions repairs
    again, as above, in the same order. Important


    Your iTunes program should work OK now ... there are
    a few bits which are optional and I recommend as good
    things to do and that is, Check and set correct
    permissions on all your music files, replace the
    dock icon and convert the ID3 tags   

    Use
    BatChmod
    to set correct permissions on your
    home ~ Music folder

    This compact GUI will perform the same tasks as a
    'command line in Terminal '
    drag the complete Music folder with libraries and
    iTunes Music folder inside to the BatChmod Icon and
    drop....
    check path is correct.... tick if not already....
    Owner=R W X, Group=R, Others=R,
    for a 'Shared Folder' ... tick if not already....
    Owner=R W -, Group=R W -, Others=R W -.
    then tick 'Apply ownership and privileges'
    'unlock'... click Apply... provide password... all
    done very quick...
    Drag the iTunes Icon from the dock and replace it
    with a new copy from the Applications folder
    Sometimes it also a good idea to convert ID3
    tags...Start iTunes and select all songs in the
    library ... select from top menu 'Advanced' choose
    'convert ID3 tags' .... ver. 2.3 works well with
    iTunes.

    still having problems with iTunes run the latest
    'combo' system upgrade... Mac OS X 'Combo' Update 10.4.3
    for Tiger... Mac OS X Combo Update 10.3.9
    for Panther... Click here for OS X 10.2.8 combo
    upgrade
    Jaguar


    I tried all of those steps and it still doesn't work! Including downloading the combo. Any other tips?
  • 2. Re: Need to Re-install iTunes - here is how to do it
    Kay Marczoch Level 7 Level 7 (21,680 points)
    Try to check System Preferences - Accounts - YourAccount - Login Items

    if "iTunesHelper" is listed delete it and start again with TP2GO's description.
  • 3. Re: Need to Re-install iTunes - here is how to do it
    oskar Level 1 Level 1 (0 points)
    It is listed, but how do I delete it?
  • 4. Re: Need to Re-install iTunes - here is how to do it
    Kay Marczoch Level 7 Level 7 (21,680 points)
    select it and use the little minus button.
    Then delete com.apple.iTunesHelper.plist from your disk
  • 5. Re: Need to Re-install iTunes - here is how to do it
    oskar Level 1 Level 1 (0 points)
    It's still not working. I repeated all the steps. The error message is:
    "The application iTunes quit unexpectedly. Mac OS X and other applications are not affected. Click reopen to open the application again. Click Report to see more details or send a report to apple."
  • 6. Re: Need to Re-install iTunes - here is how to do it
    Cory Shubert Level 1 Level 1 (70 points)
    Me too... I have tried a ton of things, but still itunes crashes when I try to play a song, either from my local files or on another machine... GRRRRRRR
  • 7. Re: Need to Re-install iTunes - here is how to do it
    Galaxsea9 Level 1 Level 1 (0 points)
    I tried running through the whole thing...deleted iTunes, ran Reapir Disk from the start CD, Repair from Disk utility, re-install iTUnes, and still nothing. I don't get any error messages, and the disk utility runs fine. The newest thing now is a question mark appears on my dock in place of Aquisition. I've done the repair-download -repair thing now a few times, and am at the end of my rope. Does this mean I have to start from scratch - ie, back up the system and set back to default from the installer disk??
    Why, oh why did I update to iTunes??? Everything was just fine before!!!
    ~VERY frustrated!

    iMacG4   Mac OS X (10.3.9)  
  • 8. Re: Need to Re-install iTunes - here is how to do it
    Cory Shubert Level 1 Level 1 (70 points)
    here is what I have done so far, and still iTunes crashes everytime I try to play a song...

    I have:
    trashed the iTunes xml file, reimported my entire library, restarted, run repair permissions, downloaded and installed the 10.4.4 normal update instead of the combo, created a user account, and just about every termnial type command to start without any third party apps, etc.... and everytime I try to play a song, iTunes crashes.

    Just to make sure there is nothing wrong with the machine, which I know there isn't but just in case, I booted off an external drive with a full copy of OSX, and iTunes ran just fine off it, so it is something with my computer, non hardware related, since the upgrade of OSX 10.4.4, iTunes and QuickTime which I did a couple nights ago

    Wish I had been out of town or someting and read some posts before jumping in... what a sucker I am for doing Apple's Q and A...
  • 9. Re: Need to Re-install iTunes - here is how to do it
    oskar Level 1 Level 1 (0 points)
    Hi All,
    I recently solved my problem (of not being able to open iTunes at all...) by updating QuickTime 7.0.4. Apparantly the latest iTunes doesn't work without it! Do a software update and see if you need to download this. Good luck!
  • 10. Re: Need to Re-install iTunes - here is how to do it
    oskar Level 1 Level 1 (0 points)
    problem was solved by installing QuickTime 7.0.4
  • 12. Re: Need to Re-install iTunes - here is how to do it
    Cory Shubert Level 1 Level 1 (70 points)
    Nope, not for me...

    I tried backing off to QuickTime 7.0.1, iTunes crashed. Then I did a clean install of QuickTime 7.0.4, iTunes crashed.

    I have a reg. for QT Pro... does anyone else? Could that be the thing that is mixed up in all this?

    Well, this PowerBook is going in to the Apple store in Edina MN on Tuesday for them to fix it...
  • 13. Re: Need to Re-install iTunes - here is how to do it
    Eric Blair Level 1 Level 1 (30 points)
    Wow, you have 32 Macs!?!

    Have you checked the system log files, and have you tried a process trace?

    Process trace: ktrace/kdump
    ktrace -idt cniswu -f /tmp/trace /App...iTunes
    ktrace -C to turn it off.
    kdump -f /tmp/trace >/tmp/trace.txt

    See 'man ktrace'.
  • 14. Re: Need to Re-install iTunes - here is how to do it
    Cory Shubert Level 1 Level 1 (70 points)
    No, 20" iMac and 12" Powerbook... but nice dream anyway.
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