ATV unable to "Access iTunes Store"
Hello all. I apologize up front for the blatant ATV newbie question, but I am at a loss here and I've spent days unsuccessfully trying to find an answer on this and other forums.
Here's my scenario. I've had an ATV for about 2 months. My ATV is connected to my newly installed PC and DSL internet connection via hard wire ethernet connection through a new Linksys Wireless N router/switch using one of the 4 ethernet switch ports. I've got one ethernet cable running from my office to my home entertainment system, and then that connection is split using a second switch on that end so that I can connect my DirecTV DVR and the ATV both to the Internet. I just installed my new PC (running Vista) a few days ago, but this problem was occurring before with my old PC. My ATV is recognized by iTunes (correctly shows up as a device in iTunes) and my photos have been synced from my PC to my ATV. I can also see all of the new movie selections and trailers on my ATV, so I know that it is successfully accessing the Internet (without an Internet connection, nothing appears in the Movies section). I have also downloaded and installed the Take 2 software update and the newest iTunes version as well.
My problem is that when I click on the "Buy" button to purchase or rent a movie on my ATV, the screen goes to "Accessing the iTunes Store" with the progress circle spinning below. The problem is that it stays on that screen and never starts downloading the movie. I originally thought that there may be a temporary problem with the iTunes store, but I can go to my PC and immediately access the iTunes store there. I also thought that my Linksys router/switch might be blocking the access with a firewall, but I have verified that the router's firewall has been disabled. What's even more maddening is that I tried to download a purchased movie this weekend and ran into this problem. After trying to buy the movie last Saturday, I just gave up and never successfully downloaded the movie. Then, on Wednesday, I received an email receipt from Apple where my account had been charged for the purchase price of the movie! So there is at least some communication with the iTunes store, because I was billed for the movie even though it never downloaded. I did capture the movie in iTunes by "Checking for Purchases" under the Store menu, but it had not downloaded to iTunes or to ATV before then.
What am I missing here? Any help here would be greatly appreciated!
Here's my scenario. I've had an ATV for about 2 months. My ATV is connected to my newly installed PC and DSL internet connection via hard wire ethernet connection through a new Linksys Wireless N router/switch using one of the 4 ethernet switch ports. I've got one ethernet cable running from my office to my home entertainment system, and then that connection is split using a second switch on that end so that I can connect my DirecTV DVR and the ATV both to the Internet. I just installed my new PC (running Vista) a few days ago, but this problem was occurring before with my old PC. My ATV is recognized by iTunes (correctly shows up as a device in iTunes) and my photos have been synced from my PC to my ATV. I can also see all of the new movie selections and trailers on my ATV, so I know that it is successfully accessing the Internet (without an Internet connection, nothing appears in the Movies section). I have also downloaded and installed the Take 2 software update and the newest iTunes version as well.
My problem is that when I click on the "Buy" button to purchase or rent a movie on my ATV, the screen goes to "Accessing the iTunes Store" with the progress circle spinning below. The problem is that it stays on that screen and never starts downloading the movie. I originally thought that there may be a temporary problem with the iTunes store, but I can go to my PC and immediately access the iTunes store there. I also thought that my Linksys router/switch might be blocking the access with a firewall, but I have verified that the router's firewall has been disabled. What's even more maddening is that I tried to download a purchased movie this weekend and ran into this problem. After trying to buy the movie last Saturday, I just gave up and never successfully downloaded the movie. Then, on Wednesday, I received an email receipt from Apple where my account had been charged for the purchase price of the movie! So there is at least some communication with the iTunes store, because I was billed for the movie even though it never downloaded. I did capture the movie in iTunes by "Checking for Purchases" under the Store menu, but it had not downloaded to iTunes or to ATV before then.
What am I missing here? Any help here would be greatly appreciated!
Dell XPS 420, Windows Vista
